Product Manager, Tillster
Platform Services Coupons and Loyalty
$105-130k
Plus stock option plan
More information about location
Ordering & customer engagement solutions for restaurants
Open for applications
Ordering & customer engagement solutions for restaurants
201-500 employees
Open for applications
$105-130k
Plus stock option plan
More information about location
201-500 employees
Company mission
To empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over.
Role
Who you are
- We’re seeking an enthusiastic, focused, and experienced Product Manager, Platform possessing proven business acumen and technical/technology expertise to join our growing Product team
- 6+ years as a technical product manager/product manager on a cross-functional team, with experience developing backend restaurant or e-commerce applications on a SaaS platform
- Hands on experience in the development and successful launch of new backend products and features in SCRUM/Agile environments
- Knowledgeable, and hands-on expertise in:
- Execution of product deliverables
- Business process and data analysis, functional design, modeling, product development processes, and software testing
- Writing and publishing release notes and product feature documentation
- Coordinating and managing enterprise scale SaaS based software solutions
- Documenting current and future state business process flows
- Technical troubleshooting and problem solving
- Experience in building and launching SaaS platforms required, preferably managing backend applications with loyalty, communication, or couponing services
- Demonstrated experience developing technical platform products that includes APIs and webhook in microservices architectures
- Demonstrable strategic and operational business acumen, with experience working with third-party partners, with a track record of effectively managing product relationships and alignment on feature requirements
- Demonstrable broad and deep technical knowledge and expertise with ability to write JSON, design logical schema, use tools like Postman or run API methods in cURL, and write SQL
- Strong preference for candidates with experience working in or with SaaS based, restaurant technology providers
- Excellent communication skills, with the ability to clearly convey complex concepts to both technical and non-technical audiences
- Strong analytical skills, with experience using data to drive product decisions and measure success
- Bachelor’s degree in Business, Computer Science, Engineering, or a related field; an MBA or equivalent is a plus
- Will consider candidates with a past experience as an Engineer, QA, technical support with strong communication skills
- Ability to travel as business needs demand
What the job involves
- In this role, you will be responsible for designing and building backend features and functionalities accessible to both producers and consumers through our platform services that serves global restaurant brands in the quick service and casual dining space
- Develop and manage platform services including loyalty programs, notification services, couponing solutions, and other services. Owns all the phases of product development from research to implementation to release
- Responsible for the product roadmaps working in collaboration with cross-functional product and engineering leaders, and in consultation with design/user experience, data science, sales, account management, and other stakeholders
- Own the product backlog aligned with the roadmap, writing and prioritizing user stories for your dedicated team
- Knowledge expert and advocate for your products, both from the functional and technical perspective, representing Tillster with partners and customers
- Act as the primary product liaison for third-party partners, defining feature requirements, specifications and managing the product aspects of partner relationships
- Conduct market research and gather stakeholder feedback to ensure products meet the evolving needs of users
- Monitor product performance using monitoring tools and logs, leverage user feedback, and iterate on features to improve usability, performance and functionalities
- Responsible for creating and maintaining release notes and documents associated with the corresponding platform products, including maintaining Swagger and other API documentation
- Own the quality of your products, responsible for performing UAT testing functionalities and performance
- Manage the release and client onboarding on the solutions developed
- Keep abreast of new technologies in event-driven architectures and real-time data processing technologies, as well as security and the restaurant technology space
Application process
- There will be an assessment during the interview process on technical knowledge
Our take
Tillster offers a digital ordering and engagement solution tailored to restaurants, allowing them to boost revenue, streamline operations, and enrich customer interactions. The company's "Digital Dish" launch further expands its offerings, providing restaurant brands and professionals with a platform to explore essential topics such as digital ordering, operational efficiency, loyalty programs, and technology trends.
Through its blend of original research, executive perspectives, and industry analysis, Tillster equips brands with actionable insights and proven strategies to navigate the dynamic restaurant landscape, ushering in a new era of dining experiences. Serving over 100 global and regional brands, including Burger King, Jollibee, and Baskin-Robbins, Tillster is a trusted partner in driving success in the industry.
Beyond providing solutions, Tillster fosters a collaborative community of industry leaders, facilitating the exchange of ideas and insights. With a commitment to empowering restaurants to overcome challenges, embrace technology, and achieve greater profitability, Tillster remains at the forefront of innovation in the evolving dining landscape.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Mar 2010
$14.5m
EARLY VC
Sep 2004
$12.5m
SERIES C
Total funding: $33.8m
Company benefits
- Equity: All Employees within the U.S. are eligible to participate in the Stock Option Plan
- Health Benefits: All full-time, regular employees and their dependents are eligible for medical, dental, vision and FSA benefits. Additional health benefits include Healthcare and Dependent Care reimbursement programs, Employee Assistance Program ("EAP") and Optum Care 24-hour confidential medical counselling services
- Holidays: The company observes ten (10) paid holidays per calendar year
- Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years. Eligible part-time employees can earn pro-rated PTO
- Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan
- Education, Learning & Development: We offer college tuition and education assistance programs; LinkedIn Learning courses; and ongoing learning and development opportunities
Company values
- Put customers first
- Collaborate
- Innovate
- Operate from data
- Drive results
- Own it
- Be passionate and have fun
Company HQ
Sawtelle, Los Angeles, CA
Leadership
Paul Sidlo
(Founder)Graduated from Ohio State University with a BA in Communications. Previous Founder and Executive Creative Director at REZN8, and CMO at XNRGI.
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