Staff DevOps Engineer, ServiceNow
Big Data
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Bachelor’s degree, or equivalent work experience
- 8+ years of experience in DevOps or Site Reliability Engineering
- Proficiency in CI/CD tools (Jenkins, Maven) and source control systems (Gitlab, BitBucket, or GitHub)
- Working experience in artifact repositories (Nexus, Artifactory)
- Demonstrated expertise in automation, testing, and operational best practices
- Strong experience with Kubernetes and Docker
- Experience with Ansible and/or Terraform
- Excellent experience in Big Data / Hadoop, Kafka, Spark, Airflow, Hive, HDFS, Impala, Hue, Victoria Metrics, Trino
- Strong background in Linux/Unix
- Experience with Python, Bash scripting, and Helm Chart
- Experience working with monitoring and alerting tools such as Grafana and being part of on-call rotations
- AI literacy and curiosity. You have either 1) tried Gen AI in your previous work or outside of work, or 2) are curious about Gen AI and have explored it
What the job involves
- We are seeking a skilled engineer with exceptional DevOps skills to join our team. Responsibilities include automating and scaling Big Data and Analytics technology stacks on Cloud infrastructure, building CI/CD pipelines, setting up monitoring and alerting for production infrastructure, and keeping our technology stacks up to date
- Deploy, scale, and manage containerized Big Data applications using Kubernetes, docker, and other related tools
- Proactively identify and resolve issues within Kubernetes clusters, containerized applications, and data pipelines. Provide expert-level support for incidents and perform root cause analysis
- DevOps & Automation: Implement CI/CD automation, GitOps workflows, Infrastructure-as-Code mastery, and automate using Python, Bash, and Go for infrastructure management and toil reduction
- Responsible for deploying, monitoring, maintaining and supporting Big Data infrastructure on ServiceNow Cloud and Azure environments
- Provide production support to resolve critical Big Data pipelines, application issues, and mitigating or minimizing any impact on Big Data applications. Collaborate closely with Site Reliability Engineers (SRE), Customer Support (CS), Developers, QA and System engineering teams in replicating complex issues leveraging broad experience with UI, SQL, Full-stack and Big Data technologies
- Enforce data governance policies and the Definition of Done (DoD) in all Big Data environments
- Strong understanding of traditional relational databases like MySQL or PostgreSQL. Ability to write queries, perform joins, and optimize basic SQL queries
- Responsible for MySQL and PostgreSQL operations, and hybrid cloud architectures across cloud and on-prem environments
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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