Customer Onboarding Specialist, Greenly
€33-38k
1 day a week in office (Rue de Londres, Paris)
Carbon accounting for SMEs
Be an early applicant
Carbon accounting for SMEs
201-500 employees
Be an early applicant
€33-38k
1 day a week in office (Rue de Londres, Paris)
201-500 employees
Company mission
To allow everyone to easily track their carbon footprint, so they can take part in the fight against climate change.
Role
Who you are
- You have between 1 and 3 years of experience in a customer-facing role within the SaaS industry
- Know both French and English flawlessly
- You are a great communicator (on top of being a great listener, you know how to drive conversation, are structured, efficient and assertive with words)
- Are driven by helping others move forward. You enjoy understanding what other people need and helping them find solutions to allow them to continue growing
- Are detail-oriented and are highly organised in your day-to-day
- Possess a problem-solving mindset and can think on your feet to find effective solutions
- Are excited by the opportunity to shape and improve our evolving processes, bringing your ideas and making a significant impact as we build together
What the job involves
- As a Customer Onboarding Manager et Greenly, you will assume a pivotal role in steering the onboarding process to ensure seamless integration for our clients and cultivate long-term loyalty
- Building upon your prior customer-facing experience, preferably within a SaaS company, you'll guide clients through onboarding sessions via video meetings, phone calls, and email communications
- The Support and Onboarding teams serve as the “eyes and ears” of Greenly. They help us maintain direct contact with customers and uncover insights that drive strategic opportunities across the company. As Greenly grows, these teams play an increasingly central role, turning customer satisfaction into a catalyst for company-wide success and collaboration
- Conduct Onboarding sessions : Perform video meetings and phone calls to conduct onboarding sessions, complemented by ongoing support through email, ensuring clients gain a comprehensive understanding of our platform
- Lead implementation phase: Take charge of leading clients through the implementation phase, actively ensuring progress and timely adherence to deadlines, while maximizing the value derived from our services
- Cross-functional collaboration : Collaborate with cross-functional teams, including Product Specialists, Sales, and Climate Experts, to provide informed support, gather insights for continuous improvement, identify business opportunities, and foster long-term loyalty
- Monitor and prioritize progress : Keep a close eye on onboarding progress, prioritizing tasks to exceed customer expectations at each step of the implementation journey
- Proactive problem solving : Identify potential issues and opportunities in the onboarding process and take the initiative to implement solutions, ensuring a smooth client experience and the company’s progression
- Clear and effective communication : Transform client questions into clear and concise answers, elevating their onboarding experience
- Environmental commitment: Shows a sincere commitment to the environment and a keen eagerness to become an expert in the subject matter
- Ultimately, your role is instrumental in shaping positive client experiences, contributing to our mission of combating climate change, and achieving our target of managing 1 billion tons of carbon! 🌍
Application process
- 1) Have an introduction call with Sabina, our Talent Acquisition Manager
- 2) Prepare and submit a case study (1h preparation time)
- 3) Present your case study to Elisa, our Support Onboarding Leader
- 4) Meet Ying, our head of Delivery
Our take
Carbon accounting is a complex process that takes significant time and investment. However, such monitoring is an essential step for businesses to move towards a sustainable future. Greenly offers a tailored service that instantly allows businesses to track their carbon footprint and make impactful changes to reduce it.
Greenly's AI-powered system tracks emissions across all business functions, and provides suggestions on how best to reduce them. In addition, its consultants accompany businesses in their carbon accounting journey and check that the accounting is accurate before releasing GHG reports.
Looking to the future, Greenly has a vast potential target market, as more and more businesses seek to reduce their emissions. In 2022 it raised significant funds that are supporting global expansion (with a focus on the US and Europe), as well as the building out of its team and launch of further platform features.
Steph
Company Specialist at Welcome to the Jungle
Insights
Many candidates hear
back within 2 weeks
30% female employees
119% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"I haven't been working at Greenly for a long time but I already had a lot of opportunities to learn and discover a lot of information on the subject..."
Funding (last 2 of 4 rounds)
Mar 2024
$52m
SERIES B
Apr 2022
$22.3m
SERIES A
Total funding: $77.5m
Company benefits
- Health insurance
- Flexibility to work remotely
- A culture of autonomy and transparency
- Regular training and opportunities for rapid development
- Flexible office hours
- Fast track career opportunities
Company values
- Ambition for climate
- Own you your opportunities
- Feedback paves the way
- Deliver with agility
Company HQ
Midtown South, New York, NY
Articles
Leadership
Alexis Normand
(CEO)Previously Co-founder and CEO of Embleema, an investor and advisor at Meenta and AceUp, and a mentor at Techstars.
Matthieu Vegreville
(COO)Previously a financial auditer at EY. Worked as an analyst then head of patient solutions at Nokia, and also took on data scientist roles for Withings and Embleema.
Arnaud Delubac
(CMO)Previously founded Le Monde Histoire, and co-founded Planshot. Worked in marketing and communications at Embleema, as well as in digital communications for the French prime minister in 2018, and for the secretary of state in 2019.
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