Product Design Manager, Lightspeed
Retail Classic
+ Equity options, because this is your company too
3-5 days a week in office
Point of Sale & commerce platform
Open for applications
Point of Sale & commerce platform
1001+ employees
Open for applications
+ Equity options, because this is your company too
3-5 days a week in office
1001+ employees
Company mission
To bring the streets of our cities and communities to life by powering business owners with technology.
Role
Who you are
- This role requires strategic thinking as much as design craft
- 4+ years of industry experience in a people management role on a Design team, experience in matrix organizations a plus
- Foundational design-related education (Bachelor of Design, or Visual Arts, or Architecture, or Industrial Design, or Communication)
- An acute self-awareness and deep empathy - for both the customer and your team’s goals
- A tenured, evolutionary perspective on technology, product, and design practices
- Applied experience within the retail industry- with strong service design foundations and a mindset of optimizing your design process for efficacy
- An appetite (and the skill) for working across all digital and physical manifestations of what we design
- A passion for mentoring executives, product managers, and engineers to deliver user-centered solutions
- Excellent communication and data visualization skills. You can bring internal stakeholders on your design journey and support your decisions with focus and brevity
- A deep curiosity and ability to consider product strategy and vision. You don’t just care about “how it looks,” or “what we should design,” but “why are we designing this at all?”
- Experience with Agile design sprint methodologies, tools, and processes as well as with the Jira platform
- Fluency with product, design, and prototyping tools such as Figma, Google Suite, Miro
What the job involves
- We’re looking for a Product Design Manager, Retail to join our Retail Classic pod
- The Product Design Manager is responsible for leading a team to deliver high-impact outcomes on complex projects; focusing on team performance, driving execution, improving processes, mentoring team members and partnering with leadership to shape key initiatives
- You’ll play a critical role in improving and evolving the Retail Classic experience, ensuring it continues to meet the needs of merchants operating in fast-paced, data-rich environments
- From checkout flows and reporting analytics to in-store customer displays and loyalty/gift card experiences, you’ll guide teams in creating cohesive, reliable, and intuitive experiences that drive merchant retention and long-term value
- You will plan and allocate design resources across the most critical product initiatives, ensuring that improvements are focused on the highest-impact areas and that the overall experience remains consistent, usable, and commercially effective
- Problem Solving: Translates complex business objectives into clear, actionable solutions—often identifying problems before they surface. Brings strategic thinking to both execution and problem framing, guiding teams to solve abstract challenges end-to-end. Proactively explores and integrates AI and emerging technologies to shape new approaches
- Driving User-Centricity: Develops and communicates holistic design strategies grounded in both quantitative and qualitative insights. Partners closely with product managers to lead problem definition and ensure user needs remain central throughout the product development process
- Embedding Systems Thinking: Demonstrates deep expertise in design system principles. AI integration and a strong grasp of industry standards. Leads teams in defining foundational components, evolving the design system, and ensuring it scales with quality and consistency across products
- Coaching and Management: Provides mentorship and clear growth paths for each team member while fostering a high-performing, motivated team culture. Oversees project delivery, manages team workload and backlogs, and establishes processes that drive efficiency. Builds strong cross-functional relationships and holds a high bar for quality, accountability, and shared success
- You may be asked to contribute as part of the wider Lightspeed team to achieve organizational objectives even if this means doing things that aren’t strictly within the scope of your role!
Our take
Lightspeed provides restaurateurs and retailers with the simplest way to run their businesses at full potential. It helps entrepreneurs offer their customers positive and memorable experiences by taking care of the day-to-day management aspects of their business.
Around 75,000 businesses processing over $17 billion in transactions annually use Lightspeed’s restaurant POS software and omnichannel retail solution to manage inventory, customer preferences, sales and reporting — all from one centralised platform. Headquartered in Montreal, Lightspeeds team is distributed across North America, Europe and Asia Pacific, now serving over 150,000 locations worldwide.
Lightspeed POS maintains a unique edge over other companies of its type because it has secured the legal rights for the sole use of certain technologies. It has two registered patents in computing, calculating categories. These patents certify that Lightspeed POS is the sole owner of this intellectual property, which means that no other companies can use them.
Kirsty
Company Specialist at Welcome to the Jungle
Meet the team
45 people
Matthew Passmore, Field Implementation Team Lead
Insights
Company
Company benefits
- With Lightspeed PX, you can enjoy flexible paid time off and up to 2 months remote per year with our hybrid work policy
- Equity options, because this is your company too
- Contributions to your pension plan. Your future matters
- Training opportunities to grow your skills and career
- Health and wellness credit so you feel your best
- Time off to volunteer and give back to your community
- Interest groups, from #coffee_pals to sponsored sports teams
- Computer purchase program to get your personal Macbook
Company values
- We make it matter.
- We make it happen.
- We make it together.
- We make it human.
- We make it about the customer.
- We make it data driven.
Company HQ
Old Montreal, Montreal, QC
Articles
Leadership
Dax Dasilva
(Executive Chair)Founder of Never Apart, previously Developer of Bitmovers. Studied Computer Science, Art History, and Religious Studies at The University of British Columbia. Served as CEO for Lightspeed for 17 years until 2022.
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