Closer Sales Representative, Fella Health

• Timezone: You can work hours in the US timezone(s) of your choice
• Experience: 2+ years working in sales, with at least 6mo in call-based sales
• Language: you speak English fluently with either a very minimal accent or an American accent
• Closing: you know when and how to turn a potential fella into a paying fella, moving quickly but carefully. You’ll know when to prioritize a lead and when to let them go
• Resilience: sales isn’t easy. You have grit to close a difficult fella, and energy to improve the process if it isn’t working
• Metrics: you’re obsessed with your numbers (no-show rate, 1st call close rate, overall close rate, upsell rate). You hate fluff and focus on things which work
• Empathy: you care about the fellas’ struggles and want to help them. You’ll ask good questions, listen carefully and build trust
• Theory: you’re well versed in sales theory. You’re comfortable transitioning between different techniques based on the customer type & objection
• Pipeline: you’re organized so you can stay on top of a complex pipeline of interested fellas

Desirable

• Joining as Closer (Inbound Sales Rep) to a still nascent team, you’ll play a pivotal role in helping us serve more fellas by converting inbound, booked calls into freshly onboarded fellas
• Primarily, you’ll close high-intent booked calls & nurture your pipeline of leads. Potential fellas will easily trust you, you’ll have great ability to get fellas across the line, and you’ll have relentless grit to keep going. You’ll close >$100,800/mo in new revenue
• In addition, you’ll also improve the team’s sales playbook and transfer your customer insights back to the wider team. We’ll expect you to continuously improve the team’s collective playbook so we can effectively scale up
• This is an opportunity to build the foundations of an industry-leading sales team for a company in hyper-growth. If you’re the best in the team & have the fundamental ability, you’ll be on a path to run Fella's entire sales team
• This role is fully remote, and you’ll work ≥40hrs/wk in the US timezone of your choice. Given that, you’ll have complete freedom on your schedule
• You’ll work most closely with our Sales Lead (Jordan Pellikan), with close oversight from our Head of Growth (Dave Lane) & our CEO (Richie Cartwright)
• Close booked calls: you’ll have a calendar of booked calls from warm leads that have taken time to fill out an onboarding form, and then have been further filtered to be high-intent. Your job is to make the fella feel heard, further extend trust, then get the fella over the line
• Nurture your pipeline: You’ll own your sales pipeline. You’ll follow-up diligently after calls, loop round on SMS to fellas who haven’t yet closed, and handle customer objections gracefully. You’ll tightly prioritize across your pipeline
• Daily execution of team & admin tasks
• Morning Huddles every weekday
• End of Day report
• Update your projections, tracking sheets, and CRM
• KPI = min $100,800/mo in new revenue after 1-2mo ramp
• Close rate (booking to close, inc no-shows): ≥40%
• Calls per day: ≥10 x 30min calls/day
• AOV: ≥$1200
• Improve the sales playbook: You’ll furiously iterate your own sales process, and continuously improve the team’s collective playbook so we can effectively scale up. You’ll routinely analyze call recordings to determine what is going well and what you can improve. You’ll iterate your sales scripts and reconsider value props
• Transfer your customer insights: You’ll be spending lots of time with potential fellas, so you’ll have great customer insights you’ll transfer to our whole team. You’ll have strong thoughts on funnel improvements to improve conversion, potential changes to customer segments & value props, and product recommendations to match fellas’ desires