Principal Customer Success Manager, Aily Labs
Pharma - New York
$200-225k
2-3 days a week in office
Decision intelligence app
Be an early applicant
Decision intelligence app
201-500 employees
Be an early applicant
$200-225k
2-3 days a week in office
201-500 employees
Company mission
To transform ways of working by empowering businesses with meaningful AI.
Role
Who you are
- Bachelor, Master or MBA degree
- 7+ years of experience in Customer Success, Solutions Engineering, Business, and/or Product Management, with SaaS experience
- Experience working with large enterprise Pharma customers (Fortune Global 500/Big Pharma/Pharma 50)
- Strong communication and interpersonal skills and being comfortable interacting with senior management of large corporations
- Prioritize tasks in a fast-paced environment with multiple stakeholders
- Independent worker and being able to take responsibility that timelines are met
- Strategically look at the bigger picture and not tunnel vision on small details
- Simplify the complex and communicate the same way
What the job involves
- In this role, your internal title will be Business Impact Lead, as you will be part of our Business Impact team here in NYC! As a Business Impact Lead, you will have the opportunity to be at the forefront of this transformative movement, shaping the future of intelligent decision-making in remarkable ways
- Take ownership of non-technical development, focusing on delivering impactful solutions for our valued customers
- Drive the development of innovative solutions that give business outcomes, enabling faster and more efficient processes
- Ensure that future products align with and exceed the expectations of our clients, acting as a vital bridge between our customers and development teams
- With full accountability for your projects, foster transparent and honest communication, both internally and externally, while actively seeking and providing constructive feedback
Our take
Data-led processes are becoming a differentiator for businesses across sectors. The ability to make smarter decisions faster is a great competitive edge and one that has been supercharged by the wider adoption of artificial intelligence. Supporting businesses to act smarter, Aily Labs supplies a decision intelligence app powered by generative AI.
The platform empowers users to increase both productivity and performance through deeper, smarter and faster decision-making. What makes Aily stand out from other offerings is that it does not build costly LLMs from scratch, instead using other machine-learning approaches to power many of its features.
With the ability to support revenue maximisation across all parts of a business, Aily's value is clear. It's no surprise then that the company has raised substantial funding. It plans to invest this in bolstering its genAI teams, accelerating use cases and introducing the ability to generate “competitive intelligence” on rival companies from external sources.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Nov 2025
$80m
SERIES B
Aug 2023
$20.9m
SERIES A
Total funding: $100.9m
Company benefits
- Global company and culture
- Hybrid working model
- Fast growth path
Company HQ
Old Town, Munich, Germany
Leadership
Bianca Diana Anghelina
(Co-Founder & CEO)Previously the Head of Global Digital Finance at Novartis, Head of Global Business Planning and Analysis at Sandoz and Senior Consultant at BMW.
Sara Bisbe López
(Co-Founder, CAI & TO)Former Head of AI for the company. Previously an Associate Director of Data Science at Novartis and a Senior Data Scientist at Accenture AI.
Christoph Schmitt
(COO)Former Head of Business and People Development at the company. Worked in Oncology at Novartis and was a Project Leader at The BCG.
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