Senior Manager of Technical Account Management, Snowflake
$150-234k
+ Bonus + Equity
3-5 days a week in office
Cloud data platform providing data warehouse-as-a-service for the cloud
Open for applications
Cloud data platform providing data warehouse-as-a-service for the cloud
1001+ employees
Open for applications
$150-234k
+ Bonus + Equity
3-5 days a week in office
1001+ employees
Company mission
On a mission to mobilize the world's data.
Role
Who you are
- You possess a positive attitude and outlook and enjoy working with a high-performing, fast-paced team
- You are results-oriented, leveraging data, metrics, and open feedback to make operational, tactical, and strategic decisions
- 10+ years of industry experience in a pre-sales or engineering capacity with 4+ years of direct front-line management experience (hiring, training, and retaining top talent)
- 5+ years of experience in a pre-sales or post-sales customer-facing role
- Industry expertise within Data Warehousing, Data Engineering, Data Science, Business Intelligence, Data Analytics and/or Cloud Computing
- Hands-on Snowflake experience is strongly preferred
- Knowledgeable about the business challenges our customers face and familiarity with key data use cases across various industries
- Outstanding presenting skills to both technical and executive audiences, whether impromptu on a whiteboard or using presentations and demos
- University degree in computer science, engineering, mathematics, or related fields, or equivalent experience preferred
What the job involves
- Snowflake’s Account 360 team is expanding! We are looking for a Senior Manager of Technical Account Management to join our team
- In this role, you will build and lead a team of Technical Account Managers (TAMs), who are responsible for driving the post-sales technical strategy with Snowflake’s most strategic customers
- A TAM works closely with its account team to drive growth and maintain critical customer workloads and use cases by engaging with stakeholders and developing actionable plans
- The team is also responsible for educating customers post-production and providing them with technical guidance
- As the Manager of TAMs, you will be responsible for defining your team’s execution strategy within your region while collaborating closely with sales, pre-sales, professional services, and partner teams
- You will act as a technical sponsor and advocate for strategic customers in your region
- This will require you to leverage your technical skills and expertise to engage and communicate effectively at all levels within an organization
- Ire and lead a diverse team of Technical Account Managers to drive customer, company, and team objectives
- Implement personalized development plans for each team member, identifying skills to be developed, training needs, and long-term career aspirations
- Foster a customer-centric mindset to deeply understand customer use cases and workloads on Snowflake’s platform to ensure that they will scale in a healthy manner
- Distribute accounts and workload efficiently to ensure optimal customer coverage, while aligning TAM expertise with the specific needs of each customer
- Collaborate with Pre-Sales and Professional Services teams to accelerate customer growth and success and align with sales-led strategies
- Convey your customers' challenges and opportunities to Product and Engineering leadership, advocating for solutions that drive customer success
- Support the team in mitigating customer risks and assist with escalations as needed
- Contribute to the enhancement of internal processes and the development of our post-sales programs
Our take
Developed as a fresh alternative to the archaic systems of data governance and information silos, Snowflake is a frictionless cloud data platform that removes the barriers preventing organizations of all sizes from unleashing the true value of their data.
The company equips organizations with a single, integrated platform that offers the only data warehouse built for the cloud; instant, secure and governed access to their entire network of data; and a core architecture to enable many types of data workloads, including a single platform for developing modern data applications.
Major competitors include Azure, SQL and AWS, and Snowflake has managed to keep ahead of the competition, cementing itself as a global force. Across its 1300+ partners, the company's cloud manages over 250PB of data (with more than 515 million data workloads running every day). Its continued focus on product R&D and partnership expansion have Snowflake well-positioned to manage itself amidst the competition.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 9 rounds)
Feb 2020
$479m
LATE VC
Oct 2018
$450m
LATE VC
Total funding: $1.4bn
Company benefits
- Comprehensive health insurance plans
- Health savings accounts
- Robust retirement plans
- Life and disability insurance
- Weekly online lunch and learns
- Virtual workout classes
- Ergonomic work-from-home equipment
- On-demand mental health and wellness programs
- Fertility benefits and family planning resources
- Generous time-off and various leave plans
- Onsite and Remote Work
- Employee discounts and pre-tax selections
- New hire equity + Employee Stock Purchase Plan (ESPP)
- Quarterly bonus or commission program
Company values
- Put Customers First - We only succeed when our customers succeed
- Integrity Always - Be open, honest and respectful
- Think Big - Be ambitious and have big goals
- Be Excellent - Quality and excellence count in everything we do
- Get It Done - Results matter. Work hard and smart
- Own It - Build our product and our company like it’s yours, because it is
- Make Each Other the Best - Treat people with kindness and respect
- Embrace Each Other's Differences - Accept and appreciate everyone from every walk of life
Company HQ
Bozeman, MT
Articles
Leadership
Benoit Dageville
(Co-Founder)Benoit, a leading expert in parallel execution and self-tuning databases, founded Snowflake after 10+ years at Oracle as a lead architect. He holds a PhD in Computer Science and has 270+ patents.
Thierry Cruanes
(Co-Founder)Thierry is a leading expert in query optimization and parallel execution. He has a PhD in Computer Science with a focus in Database Systems and is a named inventor on 200+ patents.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Diversity, Equity & Inclusion at Snowflake
- At Snowflake, embracing each others’ differences is a core value of our organization. We recognize and appreciate the importance of creating an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. Promoting the values of diversity and fostering an inclusive workplace culture takes each of us working together, caring deeply, and acting intentionally.
- Since Day 1, Snowflake and its culture belong to each of us, We “own it.” Owning it means we continually look for ways to improve and it’s in that spirit that our Diversity Council was formed. Our Council spans every functional area with an eye towards diverse representation across a range of demographics - 50% female, 50% persons of color, 21% LGBTQ, 7% persons with disabilities, and four generations. The Council narrowed in on three priority areas to focus our initiatives and impact positive change.
- 1. Enabling employee and community readiness by creating focus groups and using data to reveal deeper insights into our community and our specific needs and challenges to guide our future efforts and target initiatives.
- 2. Empowering employees’ voices by organizing outlets for conversation, spotlighting different employee stories, building mentorship programs, and supporting cultural inclusion.
- 3. Building external partnerships to broaden demographic representation in our candidate pipeline and educational partnerships to enable equitable opportunities for generations to come.
- As a company of action, we are committed to managing and measuring our forward progress around diversity and inclusion. And because we are a data company, the approach of gaining insights from the data, setting targets, measuring results, and iterating is in our DNA. We have put in place the foundational groundwork to ensure diversity, equity, and inclusion for right now and for the future of Snowflake.
Share this job
View 181 more jobs at Snowflake