Senior Manager of Technical Account Management, Snowflake
$150-234k
+ Bonus + Equity
3-5 days a week in office
AI Data Cloud for data sharing and app building
Job no longer available
AI Data Cloud for data sharing and app building
1001+ employees
Job no longer available
$150-234k
+ Bonus + Equity
3-5 days a week in office
1001+ employees
Company mission
On a mission to mobilize the world's data.
Role
Who you are
- You possess a positive attitude and outlook and enjoy working with a high-performing, fast-paced team
- You are results-oriented, leveraging data, metrics, and open feedback to make operational, tactical, and strategic decisions
- 10+ years of industry experience in a pre-sales or engineering capacity with 4+ years of direct front-line management experience (hiring, training, and retaining top talent)
- 5+ years of experience in a pre-sales or post-sales customer-facing role
- Industry expertise within Data Warehousing, Data Engineering, Data Science, Business Intelligence, Data Analytics and/or Cloud Computing
- Hands-on Snowflake experience is strongly preferred
- Knowledgeable about the business challenges our customers face and familiarity with key data use cases across various industries
- Outstanding presenting skills to both technical and executive audiences, whether impromptu on a whiteboard or using presentations and demos
- University degree in computer science, engineering, mathematics, or related fields, or equivalent experience preferred
What the job involves
- Snowflake’s Account 360 team is expanding! We are looking for a Senior Manager of Technical Account Management to join our team
- In this role, you will build and lead a team of Technical Account Managers (TAMs), who are responsible for driving the post-sales technical strategy with Snowflake’s most strategic customers
- A TAM works closely with its account team to drive growth and maintain critical customer workloads and use cases by engaging with stakeholders and developing actionable plans
- The team is also responsible for educating customers post-production and providing them with technical guidance
- As the Manager of TAMs, you will be responsible for defining your team’s execution strategy within your region while collaborating closely with sales, pre-sales, professional services, and partner teams
- You will act as a technical sponsor and advocate for strategic customers in your region
- This will require you to leverage your technical skills and expertise to engage and communicate effectively at all levels within an organization
- Ire and lead a diverse team of Technical Account Managers to drive customer, company, and team objectives
- Implement personalized development plans for each team member, identifying skills to be developed, training needs, and long-term career aspirations
- Foster a customer-centric mindset to deeply understand customer use cases and workloads on Snowflake’s platform to ensure that they will scale in a healthy manner
- Distribute accounts and workload efficiently to ensure optimal customer coverage, while aligning TAM expertise with the specific needs of each customer
- Collaborate with Pre-Sales and Professional Services teams to accelerate customer growth and success and align with sales-led strategies
- Convey your customers' challenges and opportunities to Product and Engineering leadership, advocating for solutions that drive customer success
- Support the team in mitigating customer risks and assist with escalations as needed
- Contribute to the enhancement of internal processes and the development of our post-sales programs
Our take
Developed as a fresh alternative to the archaic systems of data governance and information silos, Snowflake is a frictionless cloud data platform that removes the barriers preventing organisations of all sizes from unleashing the true value of their data.
The company equips organizations with a single, integrated platform that offers the only data warehouse built for the cloud; instant, secure and governed access to their entire network of data; and a core architecture to enable many types of data workloads, including a single platform for developing modern data applications.
Major competitors include Azure, SQL and AWS, and Snowflake has managed to keep ahead of the competition, cementing itself as a global force. Across its 1300+ partners, the company's cloud manages over 250PB of data (with more than 515 million data workloads running every day). Its continued focus on product R&D and partnership expansion have Snowflake well-positioned to manage itself amidst the competition.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 9 rounds)
Feb 2020
$479m
SERIES G
Oct 2018
$450m
LATE VC
Total funding: $1.4bn
Company benefits
- Comprehensive health insurance plans
- Health savings accounts
- Robust retirement plans
- Life and disability insurance
- Weekly online lunch and learns
- Virtual workout classes
- Ergonomic work-from-home equipment
- On-demand mental health and wellness programs
- Fertility benefits and family planning resources
- Generous time-off and various leave plans
- Onsite and Remote Work
- Employee discounts and pre-tax selections
- New hire equity + Employee Stock Purchase Plan (ESPP)
- Quarterly bonus or commission program
Company HQ
Menlo Park, CA
Leadership
Benoit Dageville
(Co-Founder & President of Product)Benoit, a leading expert in parallel execution and self-tuning databases, founded Snowflake after 10+ years at Oracle as a lead architect. He holds a PhD in Computer Science and has 270+ patents.
Thierry Cruanes
(Co-Founder)Thierry is a leading expert in query optimization and parallel execution. He has a PhD in Computer Science with a focus in Database Systems and is a named inventor on 200+ patents.
Sridhar Ramaswamy
(Chief Executive Officer)Sridhar joined Snowflake in 2023 via the Neeva acquisition as SVP of AI and later became CEO. He co-founded Neeva and previously led Google’s Ads business, growing it from $1.5B to $100B.
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