Technical Support Executive, Awin
German & English Speaking
Connecting businesses with customers around the world
Open for applications
Connecting businesses with customers around the world
1001+ employees
Open for applications
1001+ employees
Company mission
To empower advertisers and publishers of all sizes to grow their businesses online.
Role
Who you are
- Excellent communication skills and a keen eye for details are essential to become a successful candidate
- As a hard-working member of the team, it is anticipated that you will in time use the skills developed in this role to form a solid basis for upward progression within the company
- Strong analytical skills while also ‘seeing the bigger picture’
- Strong communication skills (fluency in both German and English to C1+ level)
- Customer service skills and an understand the importance of relationship building
- Ability to understand web languages such as basic HTML, SQL, JavaScript and ideally PHP
- Familiar with E-commerce platforms and their use
- Strives to continually improve productivity and quality of work produced
- Self-motivated and a self-starter
- Understands the importance of processes and procedures and the application of these
- Ability to work in a fast-paced and dynamic environment
- Ability to work harmoniously and effectively as part of a work team
What the job involves
- Working as an Technical Support Executive, or internally, Global Integration Analyst within the Technical Services department, you will be assisting in launching some of the top brands onto our Network by means of providing a high level of Technical Support during the Integration Process
- This is a fast-paced role where you will be liaising with both the client’s marketing and technical sides to make sure the implementation of our bespoke online tracking technology is successfully delivered on time in accordance with the agreed campaign specifications
- Acting as the ‘middle-man’ to give technical guidance clearly and concisely
- Isolate errors quickly within client setups and provide feedback on possible solutions
- Negotiate and objection handle below standard setups that do not align with team targets
- Contributing to the monthly Integration Team targets, which are incentivised on over-performance
- Review fellow team members' work for the purpose of technical sign-off
- Report technical issues/bugs with the platform and escalating as appropriate
- Administration of a knowledge base used internally and externally
- Provide high level training to internal colleagues
- Testing of new developments and features
Our take
Serving a global community of advertisers, agencies, and publishers, Awin provides its clients with tailored business insights, connecting companies with customers across the world by fostering trusted partnerships to drive sustainable growth.
The company’s global affiliate network is spread across 17 offices worldwide, with more than 250,000 contributing publishers and over 25,000 advertisers, and it has made strong partnerships with major companies including ShareASale and Sideqik. Its solutions generated 200 million sales for its advertisers in 2022.
The company has been focusing on boosting its network of agencies and is already turning the conversation toward the future of affiliate marketing (such as metaverse advertising). Awin has shown a high level of adaptability within the market and is well poised to see further substantial growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2014
$0.2m
SEED
Mar 2014
$2.5m
SEED
Total funding: $2.7m
Company benefits
- Private Health/Vision/Dental Insurance
- Up to 28 Days Annual Holiday
- 2 Paid Days Off/Year to Volunteer During Working Hours
- In-House Language Courses
- Subsidised Corporate Gym Membership
- Childcare Vouchers
- Cycle to Work Scheme
- Personal & Business Travel Insurance
- Medical, dental and optical insurance
- Season ticket loan
- Free fruit and sweets
Company HQ
Prenzlauer Berg, Berlin, Germany
Leadership
Adam Ross
(CEO, not founder)Was COO before becoming CEO at Awin. Former COO of Affiliate Window.
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