Senior Forward Deployed Engineer, Taktile

• You bring 3-5 years of engineering or technical deployment experience that includes customer-facing work
• You have strong technical background, preferred in fields such as Computer Science, Mathematics, Software Engineering, Physics, and Data Science
• You can write and review production-grade code using Python and SQL. You possess a strong understanding of REST APIs
• You excel at breaking down complex problems and making quick, well-informed decisions even under pressure
• You build strong relationships with both technical and business stakeholders at all levels, driven by curiosity and a customer-centric mindset that helps you understand their needs and solve their challenges
• You are creative and proactive, always seeking new ways to deliver value and stand out with customers
• You are collaborative and work well with your peers in product teams, engineers and GTM team
• You are humble and have a growth mindset, with a willingness to learn new skills and methodologies and bring best practices into our business
• You have excellent written and spoken English
• You are open to a hybrid work model and can work from our NYC office at least three days per week

Desirable

• Taktile is a high-growth, post product-market-fit start-up, on a fast trajectory to becoming market leader in the field of automated decisioning
• We are looking for a Senior Forward Deployed Engineer to help us transform how our customers make critical business decisions by onboarding them onto Taktile and ensuring they get real value from our platform
• Acting as a trusted advisor, you’ll support customers in reaching their goals and maximizing Taktile’s impact
• If you’re passionate about tech and AI, and have extensive experience with Python, SQL, and REST APIs, you’ll thrive here
• Lead complex Taktile deployments in production. You own technical delivery across multiple deployments from scoping to stable production
• Apply your technical expertise, problem-solving skills and creativity to help organizations address real-world challenges. Your day could include designing solution architectures, developing decision logic and AI agents, or aligning with key customer stakeholders—all while ensuring an outstanding experience and rapid time to value for Taktile’s customers
• You effectively scope work, sequence delivery, and proactively remove blockers, while making thoughtful trade-offs between scope, speed, and quality to ensure successful and timely project delivery
• Partner with Taktile’s product management team to turn your understanding of customer needs into actionable product insights, directly influencing the evolution of Taktile’s product roadmap
• Develop reusable resources, best practices, and tools to share your expertise and help scale the forward deployed engineering function across the organization