Customer Success Operations Engineer, envelio
More information about location
Intelligent grids for a sustainable future worldwide
Be an early applicant
Intelligent grids for a sustainable future worldwide
101-200 employees
Be an early applicant
More information about location
101-200 employees
Company mission
To drive forward the energy transition on a global scale by making life easier for distribution system operators and grid customers.
Role
Who you are
- You have a degree in industrial engineering, business informatics, business administration, or comparable previous experience
- You have experience in operations, process, or systems-related roles (e.g., customer success operations, revenue operations, business operations), ideally in a start-up or scale-up environment
- You have experience in the integration, automation, and analysis of processes and data, including REST APIs and SQL, as well as common automation, monitoring, and BI tools (e.g., Zapier, Tableau, Datadog)
- You have practical experience with CRM systems (especially HubSpot) and are confident in a modern, collaborative tool landscape (e.g., Notion, Airtable, Slack)
- You have strong analytical and organizational skills and think in a process-oriented and data-driven manner
- You enjoy structuring complex processes and making them scalable
- You are fluent in English, and German and other languages are a plus
- You have a high degree of initiative and enjoy working independently
- Perfection is a myth! We are much more interested in the person behind the screen. These criteria are therefore intended more as a guide for you. We are excited to see how your individual skills fit in with us
What the job involves
- We are a humble team of coffee and maté lovers with over 20 nationalities. With our geek humor, our love for emojis and random facts is only natural. Over 130 envelians are already on board. Dive in and thrive!
- As part of our Customer Success team, you will actively shape how our customers achieve scalable, efficient, and sustainable success with envelio. In your role as Customer Success Operations Engineer (f/m/d), you will be responsible for the further development of the processes, systems, and tool landscape that support our Customer Success Management
- You will ensure that our operational processes along the customer lifecycle are clearly defined, data-driven, and automated. In doing so, you will act as the interface between Customer Success, Sales & Marketing, Product, Finance, and IT, ensuring that information, workflows, and systems mesh seamlessly
- You design, optimize, and implement customer success processes throughout the entire customer lifecycle (onboarding, adoption, expansion, renewal)
- You are responsible for the further development and integration of our CS tools (e.g., CRM, CS platforms, ticketing, reporting, automation tools)
- You will identify potential for automating manual processes and implement these together with the specialist teams
- You will ensure consistent data flows and system interfaces between Customer Success, Sales, Product, and Finance
- You will develop dashboards, reports, and KPIs to create transparency regarding customer health, risks, and potential
- You will act as an organizational interface between teams and translate technical requirements into scalable operational solutions
- You support the development of standards, playbooks, and best practices for Customer Success
Our take
As the world transitions to sustainable energy, millions of new wind energy systems are being integrated into power grids. As well as the number of new consumer solutions, such as electric charging stations is also rapidly increasing, and the integration of these new systems is putting a strain on distribution grids.
Envelio is a cloud-based smart grid platform providing a solution to this challenge. The Cologne-based company has developed the Intelligent Grid Platform (IGP), a software assistance system that transforms power grids into digital, flexible interactive smart grids. Through IGP grid operation management can be carried out digitally at a quicker, more cost-effective pace.
Born out of the Institute of High Voltage Technology at the RWTH Aachen, Envelio has since grown a steady customer base for itself and expanded on an international scale. Recognised as a clean-tech software company, Envelio is driving the change to sustainable energy.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Jun 2022
$0.3m
GRANT
Dec 2019
$7.1m
SERIES A
Total funding: $9.9m
Company benefits
- Flexible working model (fully remote OR hybrid OR onsite). We are a remote-first company, meaning that everyone is free to choose their remote work percentage anywhere from 0% to 100% within Germany.
- 33 days vacation per year; 30 days are regular holidays and 3 days are corporate holidays (Rose-Monday, Christmas Eve, New Year's Eve).
- Modern office loft that welcomes four legged friends. Coffee lovers will find fair-trade organic coffee from a local roastery and premium Oatly Barista oat milk. Fresh fruit and various Charitea options also boost energy throughout the day.
- Subsidised Urban Sport Club membership. M membership with a personal contribution of only 10€ per month.
- Company-funded tech equipment; 16-inch MacBooks (including keyboard and mouse), noise-cancelling headphones.
- Workations: Option to work up to three months per year abroad.
- Flexible use of a monthly mobility budget for environmentally friendly mobility solutions. You choose how to spend it!
- Regular company and team events; Carnival party, Christmas party, spring break / summer party and quarterly team events.
- Time and resources for individual growth: 5% of your weekly time and 1.000€ per year for learning and development and full access to our online learning platform (e.g. for courses in soft skills, productivity, mental health).
Company values
- Tech: We are passionate about new technologies and state-of-the-art development tools. They enable us to respond flexibly to changes and continuously improve our product
- Trust: In our team, with customers, and with partners, we rely on mutual trust. Open communication is very important to us and forms the foundation for a trusting and inclusive work environment
- Ecology: As a clean-tech company, we engage with sustainable solutions every day and embody these values in our daily work
Company HQ
Braunsfeld, Köln, Germany
Articles
Leadership
Simon Koopmann
(Co-Founder & CEO)Previously worked at RWTH Aachen University as a Research Associate and as a Distributed Energy Systems Team Leader.
Fabian Potratz
(Co-Founder & CTO)Previously worked at the RWTH Aachen University as a Research Associate, Distribution Grids Team Leader and as the Head of Sustainable Distribution Systems.
Moritz Cramer
(Co-Founder)Graduated from RWTH Aachen University with a Diploma in Engineering/Industrial Management. Then worked as a Research Assistant at RWTH Aachen University.
Philipp Erlinghagen
(Co-Founder)Previously worked at RWTH Aachen University as a Research Associate and Team Leader.
Philipp Goergens
(Co-Founder)Graduated from RWTH Aachen University with an Engineering doctorate degree.
People progressing
With a background in Renewable Energy Management and DSO working experience, Marc joined envelio in 2020. From Project Engineer to Software Engineer, he now leads the Data Integration Squad.
Betty joined envelio in 2022 as a Product Management Intern, became a Product Manager, and in 2025 switched to Software Engineering. She is an active member and contact person for the D&I Group.
With a strong background in frontend development, Alba joined envelio in 2024 as a Senior Frontend Engineer and, within less than a year, advanced to Engineering Manager leading her squad with impact.
Diversity, Equity & Inclusion at envelio
Ann-Sophie Kuttner (Senior Manager Culture & Development)
- At envelio, our commitment to Diversity, Equity, Inclusion, and Belonging (DEIB) is a journey, not a destination. This journey is all about creating an environment where every individual feels empowered to thrive, contribute, and evolve alongside us. We are not perfect, but we are committed to growing every day — by listening to each other, staying informed about the latest research, and learning from our experiences. We acknowledge that we don’t have all the answers, and are open to feedback and new ideas.
- Unconscious Bias Training: All interviewers in the recruiting process receive ongoing training to recognise and reduce unconscious bias. We regularly update this training based on the latest research and feedback from participants.
- Come as You Are: We believe in the power of authenticity. There’s no dress code because we want everyone to feel comfortable expressing themselves. Whether it’s barefoot shoes or sneakers, a shirt or a hoodie.
- Growth Talk: Our monthly Growth Talk covers a range of topics, including DEIB. These sessions help to keep an open discussion in the company.
- Gender-Inclusive Language: We remain committed to using inclusive language and regularly review our communication strategies to ensure they reflect our evolving understanding of inclusivity.
- Annual Diversity & Inclusion Survey: Assuming is different from knowing. Instead of assuming that every envelian feels included, we conduct an annual survey to understand where we are at and what can be improved.
Share this job
View 7 more jobs at envelio