Programme Manager, DXC Technology

• Certifications: Agile (SAFe, PMI-ACP), PMP, PRINCE2, ITIL
• Tools: Jira, Confluence, Azure DevOps, MS Project
• Industry Experience: IT consulting, enterprise programme management, managed services
• Experience managing multiple project streams within a complex programme structure

• The Programme Manager plays a pivotal role in ensuring the successful delivery of multiple related projects within a programme, aligning them with business objectives and ensuring high standards of quality, stakeholder engagement, and financial oversight
• Acting as the primary point of contact for programme delivery, this role is responsible for managing scope, tracking financial performance, mitigating risks, and fostering a collaborative team environment across multiple project streams
• Be the client's DXC point of contact for the delivery of the programme. (Note that the client may have different DXC contacts for commercial matters and wider engagement.)
• Represent the programme delivery team as a whole and the DXC resources within it
• Define and oversee the programme delivery approach (e.g., Agile, SAFe, Hybrid, Waterfall, etc.)
• Ensure client satisfaction with both the overall programme and individual project deliveries
• Identify growth opportunities within the programme and work to enhance client relationships
• Understand the terms of engagement, whether through commercial contracts, internal work orders, or service agreements
• Establish a clear understanding of programme scope and ensure alignment with client expectations
• Manage changes to scope, balancing impact on delivery timelines, budget, quality, and available resources
• Address discrepancies between initial agreements and evolving programme requirements promptly and effectively
• Manage the programme budget, including cost tracking, forecasting, and variance analysis
• Ensure financial alignment across multiple projects and address any expected deviations proactively
• Oversee and validate time bookings and resource allocations within the programme
• Identify internal and external stakeholders and ensure clear roles and responsibilities across the programme
• Establish effective communication and engagement strategies with stakeholders at all levels
• Maintain regular reporting and governance to keep stakeholders informed of progress, risks, and issues
• Work with capability managers and Tribe Leads to identify the right resources for programme delivery
• Highlight and address resource constraints and risks as they arise
• Identify and support training and development needs for programme team members
• Define and uphold quality standards for the programme, including coding standards, testing, and review processes
• Ensure all projects within the programme meet agreed quality measures before delivery
• Develop and maintain an integrated programme plan that enables tracking and reporting of progress
• Oversee project managers to ensure alignment with the programme objectives and timelines
• Identify blockers and take necessary actions to ensure smooth delivery
• Identify, assess, and track programme-wide risks and issues
• Implement mitigation strategies and escalate critical risks as needed
• Maintain a clear communication process for addressing risks with relevant stakeholders
• Define and manage a programme-wide meeting and reporting schedule, ensuring relevance and value
• Lead governance meetings, including programme reviews and reporting at the executive level
• Act as a key representative in Tribe Governance meetings and cross-functional coordination forums
• Foster a collaborative, transparent, and high-performing programme team environment
• Ensure all team members’ perspectives are heard and valued
• Support teams by removing blockers, resolving conflicts, and escalating critical issues when necessary
• Participate actively in the Programme Management community, sharing and adopting best practices

Formed in 2017 as part of a merger with Computer Sciences Corporation, DXC has swiftly developed into a global leader in the digital transformation space, providing IT services to numerous enterprise businesses, including over half of FTSE 500-listed companies. Operating across diverse fields such as aerospace, banking, life sciences and transportation, DXC offers a full suite of data analytics, cloud technology, IT consulting and cybersecurity services to help support modernisation in almost any sector.