Senior Onboarding Manager, dbt Labs

• Project Management: You have strong organizational and project management skills, keeping timelines and stakeholders aligned
• Customer-Centric Focus: You focus on outcomes, not just activities, and consistently look for ways to improve the customer experience
• Technical Curiosity: You engage confidently with technical concepts and stakeholders, translating complexity into clear, actionable guidance
• Stakeholder Alignment: You build trust across both customer organizations and internal teams
• Ownership Mindset: You proactively identify risks, remove blockers, and drive issues to resolution without losing momentum
• Experience working effectively in a remote, distributed environment
• Strong cross-functional collaboration skills, you know how to align teams and move work forward
• Exceptional attention to detail and follow-through
• Confidence leading customer conversations, including with executive stakeholders
• Ability to manage multiple priorities in a fast-paced environment
• A thoughtful approach to scaling processes without sacrificing quality
• Proven experience leading customer onboarding, implementation, or activation programs, ideally for enterprise or strategic accounts
• Strong understanding of the customer lifecycle, from pre-sales through onboarding to steady-state success
• Ability to clearly articulate the value of services in accelerating customer outcomes

Desirable

• A strong onboarding experience, one that gets customers working with their own data, solving real business problems, and delivering value quickly, is critical to long-term retention and growth
• As a Senior Onboarding Manager, you’ll play a pivotal role in setting our customers up for success from day one. You’ll partner closely with Sales, Solutions Architects, Professional Services, Training, and Support to guide customers through initial adoption and ensure a seamless transition into ongoing account ownership
• This role reports to the Manager, Customer Activation & Onboarding and sits within our Customer Services team
• Own onboarding for dbt Labs’ largest and most strategic customers, driving early adoption and time-to-value
• Guide customers through account setup, aligning on goals, timelines, and best practices
• Build strong relationships with customer stakeholders, including senior executives
• Partner cross-functionally to deliver a cohesive, high-quality onboarding experience
• Help prospective customers determine the right onboarding and services approach
• Adapt and refine onboarding programs to meet regional and segment-specific needs
• Balance speed and scale while maintaining a high-touch, customer-centric experience

• Interview with a Talent Acquisition Partner
• Hiring Manager Interview
• Project + Review
• Team Interviews with close stakeholders