Customer Success Manager, Altruistiq
+ Employee Stock Ownership Plan
Supply chains sustainability measurement
Job no longer available
Supply chains sustainability measurement
21-100 employees
Job no longer available
+ Employee Stock Ownership Plan
21-100 employees
Company mission
To enable large, complex enterprises to automate sustainability data measurement, management and exchange - with unparalleled accuracy and ease.
Role
Who you are
- The Customer Success Manager role is an experienced position requiring strong customer management skills, deep product knowledge and the ability to address and resolve customer challenges independently
- 3-5 years of experience in a customer success management role in an enterprise SaaS environment. For the avoidance of doubt, enterprise SaaS in this context means business applications sold to Fortune 500 companies or similar
- Experience managing projects involving multiple data sources, complex data integrations and automations. For the avoidance of doubt, we favour candidates from ERP, CRM, BI backgrounds and similar where such experience is common
- Experience with CRM, Customer Support/Success, Project Management tooling (e.g., Salesforce, Asana, Churn Zero). We are flexible on the nature of tooling but are looking for individuals who can bring a data driven approach to building this function
- While subject matter expertise is helpful, we intend to provide this through on the job training
What the job involves
- This is a fast-paced startup environment, and we expect our Customer Success Managers to be able to support the customer journey from end to end
- We will be honest: this role will be demanding, and at times highly stressful
- It also promises to be uniquely rewarding for those that meaningfully contribute to nurturing and growing customer accounts
- You will be joining a newly created Customer Success team and have the opportunity to build out and refine the customer journey as well as the various processes to support customers at scale
- This role will play a key part in advancing our customers’ sustainability journey and turning them into Altruistiq advocates
- As a Customer Success Manager, you will be responsible for driving platform usage across enterprise customers, maximising the value they derive from the solution and helping them meet their sustainability objectives
- Customer Journey: Leading each customer throughout their journey with the Altruistiq platform, from onboarding to adoption. Delighting customers with an incredible service experience all along
- Customer Training: Delivering technical product training to customers, demonstrating the value of platform functionalities and turning customers into super users
- Opportunity Identification: Identifying growth areas across customer accounts and collaborating with relevant stakeholders (Account Management, Product) to address them in a tactical way
- Cross-functional Collaboration: Working across internal teams to provide a holistic customer experience with Support, Environmental Experts, Product and Sales
- Platform Guidance: Providing guidance to customers when it comes to methodologies underpinning the platform, and any related best practices (with the support of our experts)
Our take
Altruistiq, a climatetech startup, was created with the belief that businesses have the capacity to create benefits for all stakeholders, but that this transition to stakeholder capitalism requires a new kind of corporate intelligence.
The company is developing an AI-powered SaaS product to underpin that intelligence, to track environment, social and governance indicators, define what needs to be done, and channel resources to where they are needed most. This could mean helping the world's largest brands to change farming practices in India, wind down coal power plants in Africa, or increase the reusability of packaging materials in Europe.
Altruistiq is an early-stage venture, backed by some of the world's most recognisable names in sustainable investing, including the founders of multiple successful tech ventures, former chairs of Barclay's Bank and UBS, and multiple CEOs from the private equity/asset management industry. Post-revenue, it is facing a significant, growing demand base and is scaling up the team to meet it.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
40% female employees
57% employee growth in 12 months
Company
Company benefits
- Remote First - We believe our team should have the opportunity to work where and how they find most productive
- Unlimited Holiday - To encourage our team to take time off we work with minimum number of days off instead of max allowance
- Flexible Hours - Ensure work fits around your schedule, rather than the other way around
- Private Medical Insurance - We have full medical and dental insurance for you and your family/partner with Cigna
- Career Growth - Take your opportunity for responsibility by joining our fast-growing company, with the flexibility to specialise in areas you enjoy
- Learning & Development Budget - Opportunities to develop new skills to support you in your current or future roles
Company values
- Measurably Enduring: We prioritise long term impact over short term interests. We obsess over data-driven, scientific approaches to solving problems in the long term
- Ruthlessly Transparent: We earn trust through integrity, honesty and empathy. We ensure good and bad news travels fast. We believe engagement & adoption comes from clarity and understanding
- Fearless Collaborators: We recognise we are better when diverse individuals come together. We take difficult decisions for the greater good for our people and the planet. We create a safe space for teams to innovate and deliver quickly
- Humane High Performers: We constantly aim to support, excite and challenge our team. We believe a happy work-life balance drives high performance
- Lifelong Learners: We always ask "what would it take?". We measure everything to learn and role model sustainability. We embed regular feedback throughout our processes, people and product. We strive for continuous improvement, driving better outcomes in everything we do
Company HQ
London, UK
Articles
Leadership
Saif Hameed
(CEO)Ex-McKinsey partner with experience in the sustainability and ESG space.
Diversity, Equity & Inclusion at Altruistiq
Ise Palmstierna (People & Operations Manager)
- At Altruistiq we actively believe a diverse team is a better team. We welcome any candidate to apply, and if there are accommodations that can be made to make the application and interview process more accessible for you please just get in touch
- We are having an external speaker provide training about Diversity & Inclusion and unconscious bias
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