Customer Success Manager, Altruistiq
+ Employee Stock Ownership Plan
Sustainability intelligence platform
Job no longer available
Sustainability intelligence platform
21-100 employees
Job no longer available
+ Employee Stock Ownership Plan
21-100 employees
Company mission
To help companies build, buy and sell products that are better for the planet.
Role
Who you are
- The Customer Success Manager role is an experienced position requiring strong customer management skills, deep product knowledge and the ability to address and resolve customer challenges independently
- 3-5 years of experience in a customer success management role in an enterprise SaaS environment. For the avoidance of doubt, enterprise SaaS in this context means business applications sold to Fortune 500 companies or similar
- Experience managing projects involving multiple data sources, complex data integrations and automations. For the avoidance of doubt, we favour candidates from ERP, CRM, BI backgrounds and similar where such experience is common
- Experience with CRM, Customer Support/Success, Project Management tooling (e.g., Salesforce, Asana, Churn Zero). We are flexible on the nature of tooling but are looking for individuals who can bring a data driven approach to building this function
- While subject matter expertise is helpful, we intend to provide this through on the job training
What the job involves
- This is a fast-paced startup environment, and we expect our Customer Success Managers to be able to support the customer journey from end to end
- We will be honest: this role will be demanding, and at times highly stressful
- It also promises to be uniquely rewarding for those that meaningfully contribute to nurturing and growing customer accounts
- You will be joining a newly created Customer Success team and have the opportunity to build out and refine the customer journey as well as the various processes to support customers at scale
- This role will play a key part in advancing our customers’ sustainability journey and turning them into Altruistiq advocates
- As a Customer Success Manager, you will be responsible for driving platform usage across enterprise customers, maximising the value they derive from the solution and helping them meet their sustainability objectives
- Customer Journey: Leading each customer throughout their journey with the Altruistiq platform, from onboarding to adoption. Delighting customers with an incredible service experience all along
- Customer Training: Delivering technical product training to customers, demonstrating the value of platform functionalities and turning customers into super users
- Opportunity Identification: Identifying growth areas across customer accounts and collaborating with relevant stakeholders (Account Management, Product) to address them in a tactical way
- Cross-functional Collaboration: Working across internal teams to provide a holistic customer experience with Support, Environmental Experts, Product and Sales
- Platform Guidance: Providing guidance to customers when it comes to methodologies underpinning the platform, and any related best practices (with the support of our experts)
Our take
Altruistiq was founded on the belief that businesses can serve all stakeholder, but doing so required better ESG intellignece. Its AI-powered platform helps companies track environmental, social, and governance metrics, identify priorities, and channel resources where they matter most. Whether its rethinking farming in India or reducing packaging waste in Europe, Altrustiq turns sustainability into action.
In the past few year, the company has gained some serious momentum too. It launched its "Women in Sustainability" series, hosted a major food and beverage summit in Chicago, and was named a 2025 Smart Innovator by Verdantix for its leadership in product carbon foot printing. These milestones show its growing influence in the climate tech space.
Now with a rising demand base, enterprise traction and some impressive industry recognition, Altruistiq is scaling fast so its ready to tackle climate goals better than ever.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Remote First: We believe our team should have the opportunity to work where and how they find most productive
- Uncapped Holiday: Take time off with no limit, just a minimum requirement to ensure you rest
- Flexible Hours
- Medical & Dental Insurance
- Career Growth
- L&D Budget: Access resources to develop new skills for your current and future roles
- Purpose Days: Get 3 paid volunteering days each year - 1 company-wide day and 2 for your choice
- Home Setup Budget: New joiners receive a budget to set up their home office, along with a laptop
- Mental Health Support: Access mental health resources through Spill
Company HQ
London, UK
Leadership
Saif Hameed
(Founder & CEO)Ex-McKinsey partner with experience in the sustainability and ESG space.
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