Customer Support Representative, 7shifts

• 1-2 years of experience in a technical customer support role (or similar)
• Strong written and verbal communication skills - you will be the first point of contact for customers and being able to communicate clearly and effectively address customer questions and concerns is key
• Experience working or interacting with various web and mobile apps with the ability to effectively troubleshoot customer issues
• A resourceful and resilient approach to problem-solving, using available tools and keen attention to detail to find the best solutions
• The ability to learn quickly and stay up to date on new features and product releases, adapting to current offerings to effectively assist customers
• Curiosity to learn and tackle new challenges, with a commitment to owning customer interactions—ensuring thorough investigation, effective troubleshooting, clear communication, and proactive education for both customers and internal teams
• The ability to understand the customers’ perspective and address their needs with empathy and efficiency

Desirable

• As the Customer Support Representative at 7shifts, you will play a key role in the satisfaction and retention of our customers by empowering them to use 7shifts to its full value, and growing their business by providing personalized and trusted support
• As the first point of contact for customers via chat, email and phone call, you will serve as a key contributor to the success of 7shifts as we continue to foster our vision of being the leading team management platform for restaurants
• Act as the first point of contact with 7shifts customers via chat, email and phone channels to effectively troubleshoot and problem solve concerns
• Educate customers on basic product training, including developing training materials and videos that help new customers use 7shifts to its fullest potential
• Identify new ways customers can benefit from the product, understanding their business challenges and finding creative solutions to their problems
• Proactively track requests and commonly occurring issues, identifying and reporting software bugs to the appropriate teams
• Collaborate closely with the Support team by actively participating in team meetings and discussions
• We are currently offering two different shifts during the week, Sunday to Thursday and Tuesday-Saturday
• Please note that the working schedule is subject to change depending on business needs. If a change is needed, there will be adequate notice and communication