Customer Support Specialist, Synack
$25 - $27/hr
More information about location
Security testing platform
Open for applications
Security testing platform
201-500 employees
Open for applications
$25 - $27/hr
More information about location
201-500 employees
Company mission
To create technology that unleashes the best cybersecurity talent to secure our digital world.
Role
Who you are
- 1-2 years’ experience in a customer support function ideal; we are looking for someone who is excited to grow in a support role
- Strong troubleshooting and problem-solving skills
- A proactive mindset and readiness to take the initiative on tasks
- Communication and organizational skills to keep client deliverables on track
- Collaboration skills to work across technical teams, relationship managers, and related teams in driving customer success
- Strong attention to detail and the ability to move fast and multitask in a collaborative operations environment
- Prior use of customer support and issue management systems/tools such as Zendesk, Jira, and/or Salesforce a plus
- Knowledge of Vulnerability management (CVE, CISA, CVSS) a plus
- Familiarity with common networking protocols and configuration, cloud hosted configurations, and scripting and SQL queries are a plus
What the job involves
- As a Customer Support Specialist, you will work in a fast paced environment providing front-line support of client assessments.
- You will pay close attention to detail in troubleshooting client issues, aligning configurations according to specifications, escalating issues, and ultimately ensuring customer success.
- This role is fully remote, operating within the Pacific Time Zone
- Support execution of client assessment deliverables such as reporting, configurations, scheduling, and related details
- Troubleshoot issues reported by clients and Synack Red Team members (SRT)
- Monitor support queues and ensure timely resolution to inquiries and issues
- Monitor service level objectives across a vast client portfolio and make timely decisions to influence successful assessment
- Escalate issues and partner with technical teams for resolution
- Provide coverage for holidays/ public holidays/ bank holidays on a rotating basis
- This position has responsibility to ensure Synack’s security and privacy posture is maintained
Our take
As the cyberthreat landscape continues to get more complex, there is a need for sophisticated solutions. Fuelled by expertise in countering kinetic and cyber threats, Synak was founded to deliver on-demand security testing to meet this need.
Synack fosters an ecosystem where world-class security researchers collaborate to provide continuous penetration testing and vulnerability management. This allows the company not only to supply actionable results but also to cultivate a community-based approach to knowledge sharing.
In 2022, Synack was integrated into Microsoft Intelligence. This allowed it to bolster its innovation through collaboration with Microsoft's vast resources and expertise. As a result, Synack has fortified its position at the forefront of cutting-edge security solutions, and continues to launch new capabilities to address the evolving challenges of cybersecurity.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-23% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2020
$52m
SERIES D
Apr 2017
$21.3m
SERIES C
Total funding: $107.3m
Company benefits
- Ample Holidays and Time Off: Depending on where you are in the world, we offer the best and most accommodating time off policies, bar none. We believe in working hard to play hard
- Paid Parental Leave: Proud parent-to-be? We are thrilled for you and recognize this is a time you don't want to miss. Synack provides team members with a generous paid parental leave policy
- 100% Covered Health Plan Benefit: Our people are our greatest asset, and that's why we invest in high-quality healthcare coverage for our employees with comprehensive medical, dental and vision benefits in the U.S.
Company HQ
Redwood Shores, Redwood City, CA
Leadership
Jay Kaplan
(Co-Founder & CEO)Graduated from the George Washington University with an MS in Engineering Management. Previously worked as a Computer Scientist at the Defense Information Systems Agency and as a Senior CNO Analyst at the National Security Agency.
Mark K.
(Co-Founder & CTO)Graduated from Auburn University with a Ph.D. in Computer Science. Previously worked as an Advisor at CloudKnox Security and as a CNE Analyst at Novetta.
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