IT Helpdesk Technician, Axway
3-5 days a week in office
API management platform & IT infrastructure solutions
Be an early applicant
API management platform & IT infrastructure solutions
1001+ employees
Be an early applicant
3-5 days a week in office
1001+ employees
Company mission
To help businesses make good decisions about their digital strategy.
Role
Who you are
- Associate or bachelor’s degree in computer science, Information Systems, or a related field, or equivalent work experience
- 3 to 5 years’ experience in a helpdesk or technical support role, in a multi-site, international corporation
- Strong knowledge of computer systems, software, and hardware – Windows 10, Windows 11, MacOS, Intune, Jamf, Jamf-Connect, M365 administrator (Exchange, Teams, Outlook, OneDrive, SharePoint, etc), Trellix/Defender (Antivirus), Global Protect (VPN), Microsoft EntraID administrator, Active Directory on premise
- Nice to have – Linux OS basic knowledge, Firewall rules creation and update, configure Site to Site VPN
- Excellent problem-solving and communication skills
- Ability to work independently and as part of a team
- Strong organizational and time management skills
- Proficiency in French and English
- Experience with ticketing systems and documentation practices
- Certifications such as ITIL or similar are a plus
What the job involves
- We are looking for new IT Helpdesk Support Specialist to join our team based in France
- The IT Helpdesk Support Specialist is responsible for providing technical assistance and support related to computer systems, software, and hardware and maintaining our IT stock
- They will be the first point of contact for IT-related issues, working to identify, research, and resolve technical problems and act as an IT representative for the local offices and internal clients
- Provide first-level support for incoming technical problems and service requests via tickets, email, chat and in-person requests from employees in a timely and professional manner
- Accurately document, track, and maintain all issues and resolutions using the ticketing system
- Assist in the setup, installation, and configuration of computer hardware, software, and peripherals
- Troubleshoot and resolve technical issues related to computer systems, software, hardware, and network problems – remote and in-person
- Assist with setup and configuration of new employees’ accounts, workstations and accessories
- Provide training and support to employees on the use of IT systems and applications
- Collaborate with peers from different departments to resolve complex issues and perform physical intervention on local IT equipment when required by Network and/or System team
- Maintain a high level of customer service to end users, ensuring that all interactions are handled professionally and courteously
- Develop and maintain technical knowledge and expertise in relevant IT areas
- Create and maintain documentation of technical procedures, processes, and end-user guides
- Maintain the IT stock up to date, perform stock count actions at least once per year
- Participate in IT projects and take initiatives when required
- Perform other related duties as assigned
Our take
As the digital migration of enterprises accelerates, companies must be increasingly cautious about the safety and security of their data. As part of the transference of data, sensitive information must often pass across multiple old and new technologies, putting it at risk. Axway provides tools that integrate and move data securely.
Ahead of the digitisation curve, Axway’s 20 years of experience in the API management sector has helped it develop several key products. Its Amplify Platform helps companies reduce the complexity of APIs and encourages their adoption. While its Axway B2B Integration platform enables crucial EDI and API integration flows for multinational corporations - which are most at risk of lost, leaked or stolen data.
Through its secure, flexible and compliant tools, Axway helps large companies process tens of billions of dollars annually. Its consistency and ability to keep pace with tech developments is what has enabled Axway to maintain a strong post-IPO position within its sector.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Personal development plan and training plan
- Private medical insurance with dental included
- Flexible working hours when needed and remote work policy (60% remote work)
- Friendly working environment with experienced professionals
- Potential for growth in an international company
- Extra paid vacation days – 25 days/year
- Open games area – table tennis, sports and more!
- Benefits such as gym access, Bookster, Safari, Amazon – E-library, Udemy platform
- Team-buildings, Fun Day, Christmas Party etc.
Company HQ
Kierland, Phoenix, AZ
Leadership
Patrick Donovan
(Group CEO)Previously CFO at Axway, VP of Finance at iCrossing and Director of Finance at Quality Care Solutions and Optika. Was also a General Accounting Manager at Western Pacific Airlines.
Roland Royer
(Company CEO)Previously the Chief Customer Officer at the company. Before that, they were a Product Manager at sneda and Presales Consultant at COFET.
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