Lead Solutions Engineer, Included Health
$98.8-166.9k
Salary dependent on location. Plus equity
Digital healthcare provider
Open for applications
Digital healthcare provider
1001+ employees
Open for applications
$98.8-166.9k
Salary dependent on location. Plus equity
1001+ employees
Company mission
To raise the standard of healthcare for everyone.
Role
Who you are
- If you thrive in a collaborative, fast-paced environment and enjoy solving real-world technical problems that make a difference in people’s lives — we’d love to meet you
- 4+ years in a Solutions Engineering capacity or similar role involving a blend of technical and programming fundamentals & working with both internal and external customers
- Strong technical foundation, including proficiency in SQL
- Excellent problem-solving skills and the ability to explain complex topics to both technical and non-technical audiences
- Experience working cross-functionally with Product, Engineering, and client stakeholders
- Ability to manage multiple projects in a dynamic, fast-paced, and remote work environment
- B.S. in a technical field or equivalent experience
- Prompt and regular attendance at assigned work location
- Capability to remain seated in a stationary position for prolonged periods
- Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment
- No heavy lifting is expected, though occasional exertion of about 20 lbs of force (e.g., lifting a computer \/ laptop) may be required
- Capability to work with leadership, employees, and members in an appropriate manner
What the job involves
- At Included Health, we’re passionate about transforming healthcare through innovation and empathy. Reporting directly to the Solutions Engineering Manager, you’ll be instrumental in launching and supporting technical solutions for our clients
- You’ll collaborate closely with Client Launch Managers, Product, and Engineering to implement new services, resolve complex issues, and ensure a seamless experience for our customers and members
- Partner with Client Launch Managers to implement Included Health services for large and strategic clients
- Collaborate with internal Engineering teams on customization requests and technical optimizations
- Serve as a technical liaison between clients and internal stakeholders, ensuring clear communication and execution
- Troubleshoot and resolve technical issues, identifying root causes and delivering effective solutions
- Participate in customer calls and technical discussions with clients and their vendors
- Contribute to ongoing process and systems improvements within the Solutions Engineering team
- Share best practices and learnings to support team growth and project success
Our take
As the name suggests, Included Health is on a mission to raise the standard of healthcare for everyone, offering inclusive, integrated virtual care and navigation.
It differentiates itself from competitors with its emphasis on improving health outcomes and challenges faced by communities including LGBTQ+ and BIPOC. The negative healthcare experiences faced by these marginalized groups means they often avoid care at a rate that is around 3x greater than the broader US population, putting their health at risk.
With healthcare still fragmented and focused on one-size-fits-all solutions, Included Health is disrupting the market by using technology to match patients quickly with the best care, no matter where they live. And it currently counts retail behemoths Walmart and Home Depot as customers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2020
$175m
GROWTH EQUITY VC
May 2018
$66m
SERIES D
Total funding: $347m
Company benefits
- Comprehensive medical, dental and vision plans
- All employees, their spouses, and children have free access to Included Health services
- Need time to recharge? Exempt employees enjoy flexible, unaccrued discretionary time off — take it when you need it
Company HQ
Financial District, San Francisco, CA
Leadership
Owen Tripp
(Co-Founder & CEO)Previously served as a Senior Consultant at Accenture before joining eBay as the Manager and Founder of User Behaviour Intelligence in 2004. Co-founded Reputation.com in 2006, and served as its COO from 2008 to 2012. Was an Advisor at Pathbrite and Life360.
Lawrence "Rusty" Hofmann
(Co-Founder)Studied Medicine at Ohio State, Johns Hopkins and Stanford. Was Assistant Professor at Johns Hopkins from 2000 to 2005, and is now Professor of Interventional Radiology at Stanford. Co-founded Grand Rounds, rebranded to Included Health, in 2012. Is Medical Director at Stanford Health Care.
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