Technical Writer, Later
$65k
Social media marketing scheduling platform
Be an early applicant
Social media marketing scheduling platform
1001+ employees
Be an early applicant
$65k
1001+ employees
Company mission
To build the world’s first Social Revenue Platform.
Role
Who you are
- 1+ years of experience in technical writing or customer-focused content
- Proven track record of clear, concise, high-quality writing
- Knowledge of HTML & CSS and Google Analytics 4
- Nice-to-haves: Experience with Figma, Zendesk Guide, and Zendesk Ultimate AI bots
- Strong ability to manage multiple requests and prioritize effectively
- Excellent communication skills for both technical and non-technical audiences
- A growth mindset, eager to evolve with tools, trends, and best practices
- Driven by Impact: You deliver results that matter—prioritizing high-value work, meeting deadlines, and adapting quickly while keeping outcomes clear
- Strategic & Customer-Centric: You anticipate risks and opportunities, connect decisions to long-term growth, and build trust through proactive insights
- Curious & Growth-Oriented: You seek knowledge, ask sharp questions, and apply learnings fast—challenging the status quo with a mindset of improvement
- Collaborative & Resilient: You thrive in change by staying resourceful, solution-focused, and positive—removing roadblocks, sharing insights, and keeping morale high
- Accountable & Honest: You own your work, hold yourself and others to a high bar, and use transparent feedback to drive growth
- Emotionally Intelligent: You build trust through empathy and collaboration, foster inclusion, and inspire others with grit, optimism, and integrity
What the job involves
- As a Technical Writer, you’ll ensure Later’s user-facing Help Centers and AI-powered Chatbot stay current, clear, and effective
- These self-serve tools are the first lines of support for Later users and internal teams, helping them learn about features, resolve issues, and stay informed
- Your work will improve the customer experience, reduce support volume, and deliver consistent, trustworthy information across channels
- Organize, streamline, and audit Help Center content to eliminate duplication, improve structure, and enhance discoverability
- Use analytics and user behavior data to inform a continuous content optimization strategy that drives both self-service effectiveness and product adoption
- Deliver performance reports highlighting key insights, trends, and areas for improvement
- Apply a data-driven mindset to align content initiatives with business goals and customer success outcomes
- Create clear, user-focused Help Center content that explains product features in plain language
- Keep Help Center and Chatbot content accurate and up-to-date as products evolve
- Develop and manage Chatbot conversation flows for diverse support scenarios, balancing automation with a helpful experience
- Test Chatbot functionality regularly, identifying friction points and refining AI inputs using updated Help Center content
- Track and report Help Center and Chatbot performance with analytics tools, identifying gaps and opportunities
- Use project management tools to ensure scalability, consistency, and timely updates
- Work cross-functionally with Support, Product, Lifecycle Marketing, and Engineering to align on feature launches and content updates
- Manage and prioritize content requests from internal teams based on business impact and customer needs
- Facilitate feedback loops with customer-facing teams through surveys, interviews, or focus groups to improve documentation and chatbot flows
- Mentor peers or lead cross-functional content initiatives as opportunities arise
- Contribute to strategic planning for content and self-service support
- Write clear, accessible documentation that follows Later’s style guide and content principles
- Maintain consistent tone, style, and structure across Help Center and Chatbot experiences
- Apply UX writing best practices to improve readability and user success
- Stay up to date on trends in UX writing, AI-driven support, and self-service strategies
- Help Center and Chatbot content that is accurate, discoverable, and easy to use
- Improved customer self-service experience and reduced support volume
- Strong adoption of content updates across internal teams and customer touchpoints
- Regular insights delivered through reporting that shape support and content strategy
- Recognition as a trusted partner across teams for content and documentation
Our take
Platforms like Instagram, Pinterest, and TikTok have become indispensable for businesses of all sizes, shaping their marketing strategies and driving success. Later specializes in assisting customers in navigating these channels. Offering a visually oriented suite of tools, the marketing platform enables marketing managers to schedule, analyze, and track sales from their content effectively.
Focusing on small businesses, Later is doubling down on its strategy, aiming to provide additional products tailored for marketers at these enterprises while expanding its geographic reach. This expansion of product capabilities not only caters to the evolving needs of small businesses but also helps Later mitigate platform risk from social media companies mimicking its services. Partnerships with platforms like TikTok and Instagram, featuring post scheduling, analytics, and conversation tools, showcase Later's commitment to innovation and staying ahead in the competitive landscape.
In a significant development, Later recently merged with Mavrck to become one single brand under the name Later. The unified entity brings together its flagship products to drive traffic and revenue from platforms like Instagram and TikTok. This move aims to enhance user experience, drive engagement, and allow brands and creatives to achieve their social marketing and revenue goals effectively.
Steph
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jan 2015
$1.2m
SEED
Dec 2014
$1.3m
SEED
Total funding: $3.8m
Company benefits
- Flexible Paid Time Off
- Hybrid Work Environment
- Competitive Healthcare Benefits
- Stock Options
- Learning & Development Opportunities
Company HQ
Chinatown, Vancouver, BC
Leadership
Roger Patterson
(Co-Founder)Serial entrepreneur and Software Engineer, Roger has also co-founded Launch Academy, a non-profit grass-roots startup incubator, gaming company, Flock & Swarm Mobility and automated business intelligence company, Datacomb Data Services.
Ian Mackinn
(Co-Founder & CTO)Ian has had a hand in building enterprise-scale software products over a successful career at Google, SAP and Pulse Energy. Ian co-founded Placeling and was the Technical Lead at the mapping startup, Mapdash.
Cindy Chen
(Co-Founder)A design expert, Cindy has worked as Product Designer at Thinkific and as a Design Lead at Momentus Software.
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