Customer Success Manager, Red Canary
Enterprise
$138-168.8k
OTE
$110.4-135k
BASE
+ Equity
SaaS threat detection and security operations
Be an early applicant
SaaS threat detection and security operations
201-500 employees
Be an early applicant
$138-168.8k
OTE
$110.4-135k
BASE
+ Equity
201-500 employees
Company mission
To make security stronger, safer, and more comprehensive.
Role
Who you are
- Bachelor’s degree or equivalent preferred
- 5+ years in customer success or account management roles with at least 5 years managing high-performing teams
- Proven ability to scale operations and drive improvements using customer success methodologies and KPIs
- Strong data analysis skills to inform decision-making and optimize team performance
- Demonstrated success in building customer relationships that drive long-term value, preferably in a B2B SaaS / Services environment
- Experience in cybersecurity is a strong plus
- Proficiency with CRM and customer success platforms (Salesforce, Salesloft)
- Ability to build strong cross-functional relationships and drive alignment across teams
- Strong interpersonal and stakeholder management skills
What the job involves
- Red Canary is on a journey to create a world where every organization makes their greatest impact without fear of damage from a cyber attack
- The work we do helps organizations, and the people who work there, do their work safely. This is a mission that matters
- Your team’s mission is to empower our customers to continuously improve their security outcomes, so that they can make their greatest impact
- We develop great relationships, which unlock the power of Red Canary
- You will lead a team of Customer Success Managers in our Enterprise segment
- Your focus is two-fold: (1) to coach and guide your CSMs towards creating great customer relationships, and (2) to operationally scale the customers under management
- Your “north star metric” is Net Revenue Retention
- Lead a team of 5-10 Customer Success Managers within a broader Customer Success team
- Serve on a Customer Success leadership team, contributing to our charter, strategy, and goals
- Use analytics and metrics to identify opportunities for operational scaling and team optimization
- Collaborate closely with Operations teams to propose, activate, and complete projects which optimize and scale the team’s output
- Identify and address customer risks proactively, implementing effective mitigation strategies
- Partner cross-functionally with Sales, Security Operations, Product, and Support to deliver a seamless customer experience
- Work closely with CSMs to solve complex challenges, unlocking product innovations through customer feedback and unique use cases
- Set clear expectations, and accountability for results
- Mentor CSMs, setting clear expectations and holding them accountable for results while supporting their career development
Application process
- Application Deadline: December 20th, 2024
Our take
Red Canary is a leading provider of managed detection and response (MDR) services, dedicated to protecting organizations from threats across cloud workloads, identities, SaaS applications, networks and endpoints. The company offers advanced threat intelligence and 24/7 monitoring to help security teams reduce risks and respond effectively.
Recently the company introduced new features and updates to further enhance its services. The company expanded support to Amazon Web Services, Microsoft Azure, and Google Cloud Platform, and partnered with clients to modernize Security Operations Centers using Microsoft Sentinel, demonstrating Red Canary's commitment to improving security operations and maximizing existing security investments.
Red Canary's success is evident from its impressive client base and industry recognition. Protecting over 2.5M endpoints with a 99% threat accuracy and maintaining a customer satisfaction rating of around 99%. The company now plans to expand its impact to reach over 150,000 professionals through educational initiatives.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Feb 2021
$81m
SERIES C
Apr 2019
$34m
EARLY VC
Total funding: $129.9m
Company benefits
- Red Canary offers a 100% paid plan option for medical, dental and vision for you and your dependents. No waiting period
- All new hires are eligible for benefits as of their first day
- Take the time you need to recharge including vacation, sick, bereavement, jury duty, and holidays
- Red Canary offers a variety of plans to fit you and your dependent specific needs including FSA, HRA and HSA, with employer funding to offset out of pocket health care expenses
- With 60% remote workforce, Canaries can work virtually from almost anywhere in the US
- Full base pay to bond/care for your new child
Company values
- We are relentless
- We always deliver quality
- We are kind and authentic
- We do what’s right for our customers
Company HQ
Union Station, Denver, CO
Articles
Leadership
Brian Beyer
(CEO)Having studied at Purdue University, they worked as a Software Development Lead at Northrop Grumman and Solidyn for almost 4 years. They left Kyrus Technology in January 2014 to co-found Red Canary.
Chris Rothe
(CTO)They started their career as an IT Specialist, before spending over 3 years at Lockheed Martin as a Software Engineer and VP of Technology at Soidyn Solutions. Following 9 months at Kyrus, they co-founded Red Canary in January 2014.
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