Senior Principal Inbound Product Manager, ServiceNow
Technical, Data Platform, Databases
$187.6-328.3k
Plus equity (when applicable) & Variable/incentive compensation
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
$187.6-328.3k
Plus equity (when applicable) & Variable/incentive compensation
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- We are seeking individuals who are passionate about databases, data technologies, and scalable applications to join one of our fastest growing businesses
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
- 12+ years Product Management experience or equivalent experience in a technical role such as software development or SRE
- Domain expertise in one or more databases and/or data platforms
- Enterprise software product management experience selling and shipping software used by other Enterprises (versus internally facing software and platforms
- Experience operating and maintaining services at hyper-scale and corresponding system design
- Strategic mindset: able to define product strategy that achieves strong customer value and business outcomes
- Technically savvy with experience working with developers and architects to build scalable and highly reliant systems
- Strong prioritization skills and the discipline to focus on high impact activities
- Top notch written and oral communication skills
- Demonstrated experience in gathering, defining and effectively capturing product requirements and transforming them into an actionable product roadmap
- Customer focus: has deep curiosity about customer needs, as well as a track record in building strong customer relationships and delivering customer-centric solutions
- Facilitative leadership skills: can use marketing, product, and business knowledge to inform decisions and communicate effectively with/ influence internal and external parties
- Exceptional problem-solving and analytical skills and a proven process of data-validated, hypothesis-driven, experiment-tested decisions
What the job involves
- Come join the Data Platform Product team and work with a talented group of PMs, developers, designers and researchers
- The Data Platform is the foundation of the NOW platform and provides scalable and intuitive databases and data services that enable our ecosystem of ServiceNow customers and partners
- ServiceNow customers work with a massive and diverse set of data to enable intelligent workflows across their businesses
- We are looking for a product manager to join our RaptorDB team, our new ultra-scale performance database that powers the NOW platform
- Our vision is to provide a comprehensive set of data services to our customers including our core relational databases, streaming technologies, computational frameworks, and specialized services for reporting and analytics
- The Data Platform supports a wide range of relational, OLTP and OLAP databases and newer HTAP databases, with our recent acquisition of Swarm64
- In addition, we also support several non-relational databases for search, time series, and data streaming
- As we scale, we are moving to container-based provisioning and deployment models using Kubernetes
- We aim to provide a world class data platform with a deep focus on scalability, reliability, and observability to operate and grow alongside the needs of our BUs and customers
- This role is highly collaborative, working with peer inbound and outbound product managers across BUs, customers, and experienced engineers that build highly available systems and services across the ServiceNow ecosystem
- Drive product vision and strategy that sets us up for success as we look to scale to $20B+ in revenue
- Collaborate with customers, researchers, and architects on developing and testing innovative product ideas
- Continually define and groom epic and story product roadmap with 3-4 release horizon
- Engage stakeholders on necessary inputs for product strategy & roadmap, get buy-in, manage communications, expectations and dependencies
- Establish and maintain relationships with the other BUs to evaluate and manage cross-BU dependencies (both from and to the BU)
- Create product/feature plans for each release, including acceptance criteria, use cases, success metrics, and related documentation
- Collaborate with engineering team on release mgmt.: understand status, risks, dependencies and help address risks and resolve issues
- Gather, prioritize and define requirements (while actively grooming backlog) into executable epics and user stories for engineering
- Define key product success metrics and ensure they are instrumented & reviewed
- Understand how developers are using the product, gains, pains, and reasons for low usage
- Know top 3-5 customers intimately, their specific use cases, gains and pains
- Understand use cases by BU to better serve internal customers
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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