Senior Order Management Lead, VAST Data

• Minimum 8 years of experience in order fulfillment
• Exceptional attention to detail with strong organizational and analytical skills
• Process-oriented mindset
• Customer service and sales-centric approach
• Proficient/advanced in GSheet/Excel (pivots, charts, xlookup)
• Strong oral and written communication skills
• Quick learner with the initiative to lead projects
• Ability to identify problems and offer solutions
• Desire to innovate and contribute fresh ideas to improve operational processes and positively impact other departments
• Thrives in a fast-paced and sometimes unpredictable startup setting
• Adaptable, quick thinker, and resilient in the face of ambiguity
• Enjoys the challenges and rewards of working in a startup environment without being easily flustered by occasional chaos
• Self-starter with the ability to flourish in a fast-paced environment
• Able to accommodate various global time zones, especially EU
• Willingness to work early mornings (6/7 am PST) and occasional evening hours

Desirable

• VAST Data is looking for a Senior Order Management Lead to join our growing team!
• This is a great opportunity to be part of the fast-growing infrastructure company in history
• This is an opportunity to be a key player at a pivotal time in our company’s growth
• We are seeking a Senior Order Management Lead to drive the end-to-end order and license fulfillment process
• This is a hands-on, high-visibility individual contributor role that requires precision, attention to detail, and strong collaboration with Sales, Finance, Operations, and external partners
• You’ll be responsible for processing orders from end to end, managing the license backlog, and serving as the primary operational point of contact for order-related activities
• Manage the daily order backlog by incorporating new orders and updates from Sales, Supply Chain, and VARs
• Review and validate sales quotes, POs and site surveys for accuracy and alignment
• Process sales orders and ensure timely invoicing through Finance
• Maintain clear and timely communication with stakeholders on order status and fulfillment progress
• Monitor the license backlog closely and collaborate with Sales to align on install timelines, ensuring timely license activation and supporting accurate revenue recognition
• Build strong working relationships with Sales, Finance, Operations, and the Contract Manufacturer to resolve issues and deliver a seamless customer experience
• Communicate order status, priority changes, and blockers to stakeholders with clarity and urgency
• Ensure customer-requested ship dates are met and production aligns with contractual terms
• Perform weekly audit reports to ensure data accuracy of backlog
• Provide monthly reporting on order quality, processing timeliness, and backlog trends
• Identify process gaps and lead initiatives to improve operational efficiency and accuracy
• Communicate daily priorities and escalate risks or issues impacting order throughput
• Participate in cross-functional projects that improve systems, scale order processing, or impact revenue operations
• Contribute to process automation, tool enhancement, and operational documentation