Product Designer, Stripe
Support Experiences
$159.3-238.9k
More information about location
A financial infrastructure platform for businesses
Be an early applicant
A financial infrastructure platform for businesses
1001+ employees
Be an early applicant
$159.3-238.9k
More information about location
1001+ employees
Company mission
To increase the GDP of the internet
Role
Who you are
- 5+ years of experience in product design
- Strong understanding of UI and UX principles and best practices
- Proficiency in design tools such as Figma and prototyping tools
- Excellent communication and collaboration skills
- Strong problem-solving skills and attention to detail
- Portfolio showcasing your design expertise and projects
Desirable
- Experience in the SaaS industry
- Experience in designing conversational interfaces and AI agents
- Strong (informed) point of view on how data-heavy web products should be built and composed
- Familiarity with frontend development technologies including HTML, CSS, JavaScript, and frameworks such as React, Angular, or Vue.js
What the job involves
- The Support Experiences team is dedicated to enhancing the interaction between internal agents and end-users through innovative tools and solutions
- Our mission is to create seamless, efficient experiences that empower support agents to provide exceptional service while enabling end-users to easily access the help they need
- We are a collaborative group of designers, product managers, and engineers who prioritize user-centered design and data-driven decision-making
- By leveraging insights from users and support agents alike, we strive to continuously improve our tools and processes, ensuring they are not only effective but also tailored to meet the evolving needs of our users
- Together, we are committed to transforming customer support into a positive and productive experience for everyone involved
- We are looking for a Product Designer to join our Support Experiences team
- In this role, you will create user-centered design solutions for our customer support tools, collaborating with cross-functional teams to enhance the support experience for both customers and agents
- If you are passionate about designing intuitive solutions that drive user satisfaction, we want to hear from you!
- Brainstorm and develop creative design concepts for products
- Design user interfaces, create high-fidelity designs, and conduct usability testing to ensure the product is user-friendly
- Continuously refine designs based on user feedback and data analysis
- Collaborate with product managers, engineers, and other designers to bring designs to life
- Effectively communicate design ideas and solutions to stakeholders and cross functional teams
- Identify and solve design problems, ensuring the product aligns with the business goals
Our take
Stripe, nowadays a FinTech giant, spent the first few years since its founding building up its payments business, which primarily consisted of providing an API to eCommerce businesses so that they could easily integrate a payments option in their apps or websites, where before there was none.
More recently, Stripe has started to accelerate its growth with a significantly larger range of financial services including cash advances and credit cards. They also plan to build incorporation services, fraud protection, and more, diversifying its revenue away from payments and differentiating itself from its competitors.
To further expand its position, the company is looking to triple its presence in Ireland, and extend its services to countries with vast customer potential, including Brazil and India. Its latest venture, coming atop significant new funds, is to partner with OpenAI, the company behind ChatGPT - a win-win collaboration that will monetize OpenAI’s flagship products and at the same time enhance Stripe with GPT-4, as it moves forwards with intentions to "build the payments foundation for tomorrow's AI economy."
Freddie
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (last 2 of 13 rounds)
Mar 2023
$6.5bn
GROWTH EQUITY VC
Mar 2021
$600m
SERIES H
Total funding: $8.7bn
Company benefits
- Unlimited paid time off policy
- Work from home opportunities
- Comprehensive mental, physical and medical health plans
- Fertility benefits and parental leave
Company HQ
SoMa, San Francisco, CA
Leadership
Patrick Collison
(Content Strategist)Studied maths at MIT before founding Stripe. Also on the board of the Long Now Foundation.
John Collison
(President)Studied at Harvard but dropped out to found Stripe.
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