Director of Technology, Cancer Research
Customer Experience
More information about location
Office located in Stratford, London
Cancer prevention, awareness and research charity
Be an early applicant
Cancer prevention, awareness and research charity
1001+ employees
Be an early applicant
More information about location
Office located in Stratford, London
1001+ employees
Company mission
To prevent, control and cure cancer through ground-breaking research.
Role
Who you are
- Proven experience leading large-scale technology transformation in complex, consumer-facing organisations
- Strong expertise in CRM, martech/adtech, data integration, digital product management and AI applications in marketing/fundraising
- Commercially astute, with experience managing multi-million-pound budgets and strategic supplier relationships
- Strategic thinker who balances long-term vision with income targets and operational delivery
- Influential leader with strong stakeholder management skills, experienced in matrixed environments and cross-functional collaboration
- Accountable and outcome-focused, role-modelling leadership values, building capability and maintaining operational integrity
- Adaptable, resilient and motivated by CRUK’s mission, using technology to drive measurable impact
What the job involves
- Reports to: Chief Technology Officer
- Directorate: Chief Operating Office
- Hours: Full time 35 hours per week
- As our Director of Customer Experience Technology, you’ll shape and lead the platforms, products and data capabilities that power income streams across our mass audiences — enabling millions of supporters to connect with our cause in more meaningful, personalised ways
- You’ll drive the technology behind our Engage Transformation Programme, integrating relationship management, MarTech and AdTech ecosystems while strengthening the data foundations that make us truly audience-led
- You’ll champion innovation — including AI and emerging technologies — turning bold ideas into measurable impact with rigour and professionalism
- Set strategy: Define and deliver the fundraising technology roadmap, integrating CRM, MarTech, AdTech and data platforms
- Lead delivery: Own technology delivery for the Engage Transformation Programme, including CRM, Donation Management, Supporter Journey Management, and Campaign Management
- Drive AI adoption: Implement AI and emerging technologies to improve personalisation, optimisation and efficiency
- Ensure robust operations: Maintain secure, resilient and cost-effective services with strong governance and supplier management
- Lead teams: Build and develop high-performing, inclusive product and engineering teams using agile practices
- Partner strategically: Work with senior leaders to align technology with organisational priorities and represent CRUK externally
Application process
- Closing date: 8th March 2026 23:55
Salary benchmarks
Our take
The world’s largest independent cancer research charity, Cancer Research UK (CRUK) was founded from a merger between the Cancer Research Campaign and the Cancer Research Fund in 2002. CRC and ICRF had been long-standing pinnacles of the British medical institution, their work dating back to 1902 and 1923 respectively, and the merger signalled a strong step forward for UK medical institutes’ global influence.
A multi-armed charity, CRUK uses both grant-funded researchers and its own employed staff to research the treatments and causes of cancer, whilst its striking advertising and marketing campaigns are responsible for influencing public policy on the causes, prevention, and treatment of the disease. An example of a significant public campaign was Stoptober, which appeared to have triggered a third of a million smokers at the time to try quit tobacco throughout the month of October.
Alongside its pharmaceutical efforts, in 2023 CRUK funded clinical trials for the first-ever proton beam therapy for breast cancer, indicating a focus on technological innovations in the fight against cancer. On this subject, CRUK has also taken part in a billion-pound investment in the Francis Crick Institute, a biomedical research institute that is aiming to make England an international leader in the industry.
Steph
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Company HQ
Stratford, London, UK
Leadership
Michelle is a Trustee at the Francis Crick Institute and an Advisory Council Member at The King's FUnd. Previously, she served as a Non-Executive Director at NHS England and as CEO at the MS Society.
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