UX Researcher, Shutterstock
$125-145k
Commission-eligible roles are expressed as on-target earnings (base and commission). Non-commission roles are expressed as base salary only but are also eligible for annual incentives.
Royalty-free media library
Be an early applicant
Royalty-free media library
1001+ employees
Be an early applicant
$125-145k
Commission-eligible roles are expressed as on-target earnings (base and commission). Non-commission roles are expressed as base salary only but are also eligible for annual incentives.
1001+ employees
Company mission
To help creative professionals from all backgrounds and businesses of all sizes produce their best work with incredible content and innovative tools, all on one platform.
Role
Who you are
- 3+ years of experience in UX research, with a strong emphasis on qualitative methods
- Bachelor’s or Master’s degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, or a related field
- Hands-on experience conducting usability tests, interviews, field studies, and other qualitative research methods
- Strong storytelling and communication skills, with the ability to distill complex findings into actionable insights
- Experience working in a fast-paced, cross-functional environment, ideally within the content, media, or technology industry
- Familiarity with research tools such as UserTesting, dscout, Lookback, Qualtrics, or similar platforms
- Ability to analyze qualitative data and collaborate with quantitative researchers to generate holistic user insights
- Comfortable working with ambiguity and adjusting research approaches based on evolving business needs
Desirable
- Experience conducting research on digital content platforms (e.g., streaming, publishing, social media)
- Knowledge of accessibility best practices and inclusive design principles
- Understanding of behavioral analytics and how to complement qualitative research with quantitative data
- Experience working with international audiences and conducting global research studies
What the job involves
- We are seeking a highly motivated UX Researcher to join our team and help drive user-centered insights that shape the future of our content experiences
- In this role, you will leverage qualitative research methods to understand user needs, behaviors, and pain points, influencing product and design decisions across our platforms
- Design and execute qualitative and quantitative research studies, including in-depth interviews, ethnographic research, diary studies, and usability testing
- Collaborate closely with UX designers, product managers, engineers and data analysts to create user centered solutions and enhance the overall user experience
- Develop research plans that create user centered solutions and enhance the overall user experience that align with business goals and product roadmaps
- Synthesize findings from multiple research sources (user studies, surveys, behavioral data) to create compelling narratives about user needs and experiences
- Create user personas, journey maps and other deliverables to communicate research findings
- Present research findings to stakeholders in a clear and impactful way, advocating for the user in product development discussions
- Work cross-functionally to establish best practices for UX research and continuously refine methodologies
- Maintain a user research repository to track insights and trends over time
- Stay up to date with industry trends, emerging research methods, and advancements in user experience best practices
Our take
Shutterstock is a global leader in licensed images, videos, and music, serving creative professionals like designers, filmmakers, and marketers. Content creators upload their work, which is then used by businesses and media organizations in various projects. It's a two-sided marketplace that fuels creativity worldwide.
Shutterstock offers a variety of plans for individuals, teams, and enterprise customers as well as creative editing and collaboration capabilities. Their aim is to build sophisticated tools to help the world experience images and videos in a more beautiful way - they believe that the harmonious union of design and technology can influence global communication.
Shutterstock's brand portfolio includes Bigstock, Offset, PremiumBeat, Rex Features, and Shutterstock Custom, adding hundreds of thousands of images weekly. More recently it introduced generative AI and fairly licenses artists' work for their AI-generated content, unlike competitors. This ethical approach bodes well for the company, positioning it well for future growth and innovation.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Company benefits
- Flexibility: Shutterstock operates in a Hybrid model that is centered around flexibility and enabling collaboration, innovation, and accountability no matter where we are
- Connection: Whether virtual or in person, we make sure there are plenty of opportunities and events to connect and have fun
- Recognition: We never miss an opportunity to celebrate our achievements and recognize great work through our global recognition program
- Empowerment: We offer generous and competitive compensation packages, PTO, wellness initiatives, on-and-off working hours, tuition reimbursement, and an employee referral bonus
- Growth: Your development is top of mind. Our SkillUP Program enables you to take ownership of your personal development through virtual learning offerings, and we are constantly adding to the platform to meet your changing needs
- Belonging: Our goal is to build a workforce that is, at all levels, representative of the diverse global community we serve and where all employees can come to work as their authentic selves
Company HQ
Midtown South, New York, NY
Leadership
Jon Oringer
(Executive Chairman)Previously Board Member at Partnership for New York City for 6 years and Founder, CEO at SurfSecret Software for 5 years.
Salary benchmarks
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