Senior Enablement Program Manager, Amplitude

• 5+ years of experience in enablement, program management, or learning & development, ideally in a SaaS or B2B technology environment
• Demonstrated ability to design and deliver enablement programs that drive measurable behavior change and business outcomes — not just content libraries
• Experience enabling customer-facing technical roles (Customer Success, Professional Services, Solutions Engineering, or similar)
• Strong understanding of the post-sales motion — including onboarding, adoption, renewal, and expansion
• Excellent communication and stakeholder management skills; you can influence without authority and earn credibility with senior leaders
• Comfort working in ambiguity — this is a transformational moment, and you'll be building as the plane flies
• Experience with enablement platforms and LMS systems

Desirable

• The Senior Enablement Program Manager — Post-Sales will own enablement across our post-sales organization, partnering closely with leaders and individual contributors in customer-facing, technical, and implementation roles
• This person will be a strategic partner to post-sales leadership, helping the team not just understand what to do — but how to do it, why it matters, and how to keep getting better
• This is not a training coordinator role
• We need someone who thinks in programs, designs for behavior change, and can translate a bold new operating model into learning experiences that stick
• Design and deliver onboarding and continuous enablement programs across post-sales roles — including relationship-focused, technical, and implementation functions — tailored to each audience’s distinct motion and skill requirements
• Translate the post-sales strategy — including the tiered coverage model, AI-native engagement approach, and simplified role design — into clear, actionable enablement content
• Build curriculum that equips post-sales professionals to own customer relationships end-to-end, lead technical implementation and data governance, and deliver custom solutions that drive durable adoption
• Partner closely with post-sales leadership to identify knowledge and skill gaps, prioritize programs, and earn sponsorship for your work
• Develop enablement programs that build genuine AI fluency across the post-sales team — including practical application of AI tools, AmpOnAmp capabilities, and AI workflow discovery with customers
• Help post-sales professionals become opinionated advisors on data architecture, AI-first product analytics strategy, and the modern tech stack
• Stay ahead of Amplitude's evolving product suite, AI agent capabilities, and the broader competitive landscape to keep enablement current and credible
• Define and track KPIs that connect enablement investment to post-sales outcomes — including time-to-productivity, adoption rates, renewal performance, and customer health trends
• Build feedback loops with post-sales leaders, managers, and ICs to continuously refine programs based on real-world performance
• Provide regular reporting to stakeholders on program impact and return on investment
• Work closely with Product, Marketing, and Customer Success leadership to ensure enablement programs reflect the latest product updates, go-to-market strategy, and competitive intelligence
• Partner with L&D and other GTM Enablement team members to maintain consistency and alignment across the broader enablement portfolio
• Collaborate with Partner Enablement to align internal and partner-facing programs, ensuring delivery partners are equipped with consistent skills, process knowledge, and quality standards
• Serve as a strategic thought partner to post-sales leadership as they refine operating cadences, coverage motions, and role expectatio
• Manage and optimize enablement platforms and LMS systems to deliver scalable, high-quality learning experiences
• Leverage AmpOnAmp tooling and automation to make enablement smarter — building internal dashboards, alert-driven nudges, and just-in-time learning into the workflow