Senior IT Specialist, Tourlane

Salary not provided

Plus employee stock options (ESOP)

Python

Powershell

Zapier

Slack

Zoom

Google Workspace

Senior and Expert level

Berlin

2-3 days a week in office (Moritzplatz, Berlin)

Tailor-made travel experiences

Be an early applicant

Tailor-made travel experiences

501-1000 employees

B2CTravelLifestyleMarketplaceLogisticsSaaS

Be an early applicant

Salary not provided

Plus employee stock options (ESOP)

Python

Powershell

Zapier

Slack

Zoom

Google Workspace

Senior and Expert level

Berlin

2-3 days a week in office (Moritzplatz, Berlin)

501-1000 employees

B2CTravelLifestyleMarketplaceLogisticsSaaS

Company mission

To become the leading tour provider for customized multi-day trips.

Job

Company

Role

Who you are

We’re looking for a proactive and technically skilled Senior IT Specialist to join our team
If you thrive in hybrid or remote-first environments and love solving problems through both hands-on support and smart automation—this role is for you
Expertise in onboarding/offboarding workflows and SaaS lifecycle management (ideally in a hybrid/remote company)
Experience with MDM tools such as Intune, Kandji, or similar
Familiarity with automation through scripting (Python, PowerShell, GitHub Actions) or no-code tools (N8N, Zapier)
Strong cross-functional collaboration skills—especially with non-technical teams like HR and Finance
A team-first mindset with a willingness to mentor junior colleagues while remaining hands-on
Strong organizational habits: consistent documentation, reliable ticket handling, and follow-through

What the job involves

You’ll play a key role in supporting and scaling our IT operations, ensuring our people and systems work efficiently, securely, and seamlessly
Take ownership of IT support operations, including first and second-level support, ensuring timely and structured resolution of tickets
Execute and optimize onboarding/offboarding processes using automation tools (e.g., GitHub Actions, N8N) and MDM tools (e.g., Intune)
Collaborate cross-functionally with HR, Finance, and Engineering on automation projects to streamline internal workflows
Participate in quarterly roadmap planning and execution, including postmortems, audits, and tooling improvements
Provide mentorship and guidance to working students on technical tasks and quality standards
Contribute to the full lifecycle management of internal tools (Zoom, Slack, Twilio, Google Workspace, 1Password)

Our take

In-person travel agents have been hit hard in recent years, meaning many people are losing out on top-tier service when it comes to planning their vacations. Tourlane solves this problem by offering customers the full travel agent experience online.

The company plans and books multi-day trips for individuals and small groups, and has maintained a laser-sharp focus on customer-centric service. This approach has worked well for the company, which is now backed by a number of high-profile entrepreneurs within the travel industry, including the founders of Trivago and Airbnb. The funding and credibility these backers have provided have allowed Tourlane to invest heavily in its technology, ensuring customers have more flexibility in their travel arrangements.

Since receiving substantial funding in 2020, the company has remained steadfast on its course. The financial boost has given the company a strong foundation, and now, its focus is on maintaining momentum and scaling effectively as it navigates the evolving landscape of its industry.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

78% employee growth in 12 months

Glassdoor (3.6)

Trustpilot (4.5)

Company

Funding (last 2 of 6 rounds)

Nov 2024

$26.5m

SERIES D

Nov 2020

$20m

SERIES C

Total funding: $127.5m

Company benefits

Inclusive environment: bring your whole self!
Learning & development
Multiple offerings for mental health wellbeing
Flexibility to work remotely from almost any country
Hybrid working model and office in the heart of Berlin
Fresh fruits, muesli & drinks in the office
We love having dogs in the office

Company HQ

Kreuzberg, Berlin, BE

Leadership

Julian Weselek

(CEO)

Previously worked as Senior Global Venture Development at Rocket Internet SE.

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