Business Development Representative, UpKeep
+ Stock options
Computerized maintenance management system software platform
Open for applications
Computerized maintenance management system software platform
101-200 employees
Open for applications
+ Stock options
101-200 employees
Company mission
To give facility management and maintenance teams the tools they need to increase productivity.
Role
Who you are
- 2+ years of outbound B2B software / SaaS sales experience
- Outbound sales experience; the ability to self-generate leads through various strategies to supplement the sales pipeline
- Experience interacting with director-level executives and up
- Salesforce.com or a similar modern CRM tool a plus
- High level of energy, drive, enthusiasm, initiative, commitment, and professionalism
- Passion for technology and a desire to make a major impact at a high-growth startup
- Results-oriented individual who is excited by the prospect of fueling our company's continued growth and success, possessing a "can-do" attitude and relentless in pursuing goals and solving problems
Desirable
- Receptive to change – is flexible. Seeks and adopts improved approaches and processes
- Initiates action – is results oriented, takes responsibility for actions and outcomes. Meets commitments and strives for high performance
- Manages the workload - makes timely decisions, prioritizes effectively, solves problems, monitors results and takes remedial action where necessary
- Technically proficient – knows the role and has a solid familiarity with tasks and responsibilities
- Takes responsibility for own learning - knows personal strengths and recognizes development needs. Is open to feedback and always seeks to learn
- Communicates ideas – strong facilitation and written communication, proposes a way forward. Listens to views of colleagues and takes in diverse perspectives
- Works collaboratively – shares information, fosters teamwork and contributes to a positive work environment where people want to come to work
- Display ethical character and competence - acts with integrity and intent, is accountable for own actions, behaves according to the company values
- Act as a good citizen of UpKeep
What the job involves
- As a Business Development Representative, you will have the unique opportunity to build our company’s brand and customer loyalty while assisting our company in expanding our customer base
- Your core responsibilities include identifying, researching, prospecting, and creating new qualified opportunities that align with UpKeep’s value proposition
- You’ll partner with Territory Managers to develop strategic account plans, generate a strong pipeline of deal flow from outbound prospecting and serve as a key contributor in developing UpKeep’s outbound channels
- Expand our pipeline of qualified opportunities and build relationships by opening sales conversations with prospects who align with UpKeep’s ideal customer profile
- Manage and maintain a pipeline of interested prospects, while strategically partnering with Territory Managers to create and run playbooks for winning prioritized accounts
- Create account plans by conducting research and synthesizing information and other materials that reflect a comprehensive understanding of UpKeep’s customers’ needs and how UpKeep delivers value
- Drive Outbound prospecting via cold calling, email, sales sequences and nurture campaigns
- Efficiently determine a prospect’s interest in our product and initially screen for needs
- Engage with prospects over email, phone, and other strategic networking channels to qualify and set appointments for Territory Managers
- Meet or exceed strategic goals and committed targets by engaging with qualified leads and enabling the next step in the sales cycle
- Participate in/travel to industry events to meet with potential clients in-person
- Perform regular follow-up calls or emails and facilitate communication with existing customers to ensure their satisfaction and identify new potential needs
- Update and maintain CRM database (Salesforce.com)
Our take
For hundreds of thousands of repair workers, as well as facilities and operations managers, the task of making maintenance requests proves to be time-consuming and inefficient. UpKeep was designed so these critical workflow decisions can be made with data-driven insights and in real time, without mountains of note taking and paperwork.
For a monthly subscription fee, UpKeep's users can manage assets and inventory, track time and cost, implement preventative maintenance, and more, with two tiers of features plus a customizable business option to choose from. The platform serves companies across industries, from manufacturing and farming, to hospitality and fitness, and including global enterprises like Yamaha and Unilever. It keeps the sharing of all types of maintenance issues conveniently on one platform, in an easy to read user friendly interface.
In 2022, the company successfully patented its "UpKeep Edge" product, which leverages sensors and cellular gateways to deliver real-time data on operating environments. This achievement showcases that the company is at the forefront of innovation in its field, and is positioned well to continue bringing next-level products to its customers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
35% female employees
-5% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
May 2020
$36m
SERIES B
Mar 2018
$10m
SERIES A
Total funding: $48.9m
Company benefits
- Work from Home
- Stock Options
- Unlimited Vacations
- Medical, Mental, Dental, & Vision
- 401k Plan
- Paid Parental Leave
- Located in Westwood
- Dog Friendly Office
Company values
- Customers over revenue - We treat our customers the way we’d like to be treated. We anticipate their needs, actively listen to their requests, and care deeply about creating value for them. At the end of the day, it’s more important for us to do right by the customer than to worry about the most lucrative option
- Grit over prestige - We offer solutions, even if that means trying something new, in order to further the goals of our organization and customers. To honor our commitments, we face hurdles head on and think creatively to solve any problems in our path. When faced with the question, “Can we do X?” our instinctive answer is never simply “no,” it’s “no, but we CAN do Y instead.”
- Progress over perfection - We understand that our product and team always have potential to improve. We continuously develop our product in a way that helps our customers grow. When taking on a new project - we focus on moving quickly, not waiting until everything is perfect. As a team, we acknowledge mistakes, humbly embrace feedback, and pursue experiments with zeal
Company HQ
Westwood, Los Angeles, CA
Articles
Leadership
Ryan Chan
(CEO)Having studied at UCB, they worked as a Developer and Engineer for 3 years, before founding UpKeep as CEO in April 2016. They have been CEO since, alongside angel investing.
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