Product Quality Engineer, ChargePoint
5 days a week in office (Campbell, CA)
EV charging solutions
Be an early applicant
EV charging solutions
1001+ employees
Be an early applicant
5 days a week in office (Campbell, CA)
1001+ employees
Company mission
To offer the best electric vehicle charging experience for everyone involved in the shift to electric mobility.
Role
Who you are
- To be successful at ChargePoint, the candidate must be highly motivated, self-directed, and comfortable working on-site in an office, factory, and/or remotely in a structured and fast-paced environment
- 3-5 years of experience in Field Quality Escalation and Factory product quality in mobile, consumer electronics, and/or equivalent products
- Strong Problem-Solving skills can lead to detailed Failure Analysis/Root Cause/ Corrective Action (FA/RCCA) activities till issue resolution
- Possess software programming hands-on experience (Python, C++, etc.)
- Bachelor's degree (master's degree a plus) in Electrical Engineering, Computer Engineering, Industrial Engineering, and/or equivalent practical experience
- Fluent in communication can present to executive management
- Great teamwork with flexibility in cross-functional collaboration and negotiation
What the job involves
- ChargePoint is looking for a Product Quality Engineer to ensure great quality of our custom product shipping to end customers
- Reports to: Quality Senior Director
- Managing and resolving customer escalations for hardware and software quality issues by collaborating with Quality Failure Analysis and Customer Service teams
- Partnering with internal teams and global contract manufacturers (CMs) to investigate and improve their end-to-end quality control processes
- Working closely with Supplier Development and Quality Engineers (SDQE) to ensure product failures are contained, root-caused, and fully resolved
- Lead all customer quality escalations, providing support to customer service and systems engineering by leading field quality issue reviews with the Failure Analysis Engineering (FAE) team
- Coordinate and consolidate failure analysis across internal teams (e.g., ChargePoint, CM Factory Quality, Supplier Quality, and Technical Program Management) to drive timely follow-up actions to closure
- Present executive summaries and lead management review meetings
- Lead Failure Analysis, Root Cause, and Corrective Actions (FA/RCCA) for both hardware and software
- Implement Process Failure Effect and Mode Analysis (PFEMA) and relevant problem-solving techniques, Fish-Bone Analysis, and/or HW/SW simulation, etc
- Conduct quality audits at Contract Manufacturers (CMs) for new product introductions (NPI) and sustaining production to prevent poor quality from reaching customers
- Lead quarterly reviews of Annual Failure Rate (AFR) data with the Finance team to calculate warranty reserve
- Collaborate with Customer Satisfaction (CX) Data Ops and Supply Chain to develop and automate efficient processes
Application process
- If there is a match between your experiences/skills and the Company needs, we will contact you directly
Our take
Electric vehicles are predicted to account for nearly 30% of new vehicle sales by 2025, which means the need for EV charging infrastructure is on the rise. ChargePoint supplies just such infrastructure, with hardware, software and mobile solutions for "every charging need".
Boasting the world’s largest EV charging network, the company also provides complimentary services for drivers, businesses and fleets. These include, for example, a mobile app for finding and paying for charging, and project management tools for making the switch to EVs.
Having already established a strong presence in the lucrative and expanding EV charging market, ChargePoint is well-poised to assist in the electric mobility revolution. It serves a range of clients across North America and Europe, including Wells Fargo whom it partnered with to create financing solutions for EV infrastructure. 2023 saw funds secured that will support its goal of reaching profitability in the near future.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 12 rounds)
Sep 2024
$19m
GRANT
Aug 2020
$127m
SERIES H
Total funding: $664.8m
Company benefits
- Outdoor activities - the Los Gatos Creek Trail is just steps from our campus; bring your bike or your running shoes, plus you can shower up after your workout
- Office Parties
- Bring-your-dog-to-work
- Full medical, dental, and vision coverage
- EV charging at work
- Snacks and beverages
Company HQ
Campbell, CA
Leadership
Dave Baxter
(Fellow)Has held many senior management positions, including Vice President of Engineering at 3Com Corporation and Adept Technology
Harjinder Bhade
(Member of the Advisory Board)CTO at Blink Charging and CTO/SVP of Engineering at ENGIE Storage. Previously VP of Engineering at the company.
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