CRM Automation Specialist, AirHelp
€2,500 - €3,000 / month
1-5 days a week in office
Claims management company for flight disruptions
Open for applications
Claims management company for flight disruptions
201-500 employees
Open for applications
€2,500 - €3,000 / month
1-5 days a week in office
201-500 employees
Company mission
To make claiming compensation as easy and seamless as possible.
Role
Who you are
- (Disclaimer: We understand that you may not tick every box. But if you are excited about the idea of joining AirHelp, we'd love to hear from you anyway)
- Proven experience in working with email marketing and messaging automation tools. (Bloomreach, Iterable, HubSpot, SFMC or similar)
- Demonstrable CRM experience on AB testing, segmentation and targeting, campaign management, and campaign analysis
- Insights Generation: Ability to analyze customer behavior and feedback to refine future campaigns
- Understanding of CRM KPIs data, databases and GDPR
- Knowledge of SQL and HTML
- Well-organized with the ability to juggle multiple priorities at once
- Excellent stakeholder management and communication skills
- Fluency in English
What the job involves
- As a CRM Automation Specialist, you’ll be at the heart of our CRM operations, working closely with the Head of CRM and cross-functional teams
- To ensure seamless CRM performance, optimize audience segmentation, and craft high-impact automated workflows
- Manage CRM databases, define audiences in the platform, or import them from external databases
- Create and manage workflow rules, data validation, and approval processes for different marketing campaigns
- Work with different stakeholders to ensure the successful delivery of our CRM marketing campaigns
- Brief creation, content & translation requests, quality assurance, and campaign execution. (e.g. , increasing claims and subscriptions, promoting seasonal campaigns, upselling activities, etc.)
- Review and fix campaign issues
- Track campaign performance: Monitor campaign metrics such as open rates, click-through rates, conversion rates, ROI, etc
- Reporting To: Neus Giménez
Our take
Customer support and claims tech are most often reserved for law firms and legal teams, but AirHelp’s focus on the air travel industry has carved them out a niche and amassed the company a client base of 16 million people. Focusing on assisting travellers with air travel rights, delays, cancellations, missed connections, strikes, baggage loss, and denied boarding compensation, AirHelp’s team speak 17 languages and works in partnership with law firms in 30 countries.
AirHelp’s law firm partnerships are a vital asset to the company, which must navigate a shifting sands ecosystem where different countries and companies have different laws. So far, AirHelp has amassed a significant amount of funding from the likes of ABRY Partners, which should help it continue building these partnerships and expand its operations.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Aug 2016
$12m
SERIES A
Mar 2014
$0.3m
SEED
Total funding: $12.3m
Company benefits
- Internal training programs and knowledge-sharing events
- Personalized progression plan
- Language classes
- Mindfulness platform
- Lunch subsidy
- Flexible benefits: gym membership, personal education, childcare, public transportation or leisure travel subsidy
- Health benefits
- MacBook Air
- Unlimited, free use of AirHelp's services
- Work from anywhere for 2 weeks a year
- Team days
- Events and parties
Company HQ
Friedrichshain, Berlin, Germany
Leadership
Tomasz Pawliszyn
(CEO)A Member of the Revenue Collective. Previously worked at Studio Moderna for over 9 years, while there they held Directorial and Operations roles. Prior to that, they worked as a Senior Project Leader at Toyota Motors Europe.
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