Partner Success Manager, Mesa
Rewards Partnerships
+ Equity
Homeowner membership platform
Be an early applicant
Homeowner membership platform
21-100 employees
Be an early applicant
+ Equity
21-100 employees
Company mission
To make homeownership more affordable and rewarding.
Role
Who you are
- 4–6 years of experience in customer success, account management, or strategic partnerships
- Background in loyalty, fintech, or consumer tech preferred
- Data-fluent: comfortable using dashboards and spreadsheets to drive insights and tell a story
- Exceptional communicator and relationship builder—able to influence and manage stakeholders
- Organized, proactive, and comfortable working in a fast-paced, early-stage environment
- Passionate about consumer experience and creating delightful, high-impact partner programs
What the job involves
- We’re looking for a strategic and relationship-driven Partner Success Manager to lead our rewards partnerships (benefits and redemptions). This person will play a critical role in growing and deepening our partner ecosystem, ensuring our partners see value from Mesa while continuously improving the member experience
- You’ll be the face of Mesa to a portfolio of top-tier brands—owning partner health, reporting, optimization, and growth. From presenting insights in QBRs to collaborating on new offers and launches, you’ll be essential in making our partner programs best-in-class
- Account Management & Optimization:
- Own day-to-day relationships with Mesa’s rewards partners (e.g., travel, home improvement, grocery, home services, and other categories)
- Act as the strategic advisor and main point of contact across assigned accounts
- Develop and deliver QBRs and ongoing performance recaps with actionable insights
- Monitor and analyze performance data to optimize redemption experience and ROI for partners
- Growth & Upsell:
- Identify opportunities to expand the partnership scope (e.g., bonus point campaigns, co-marketing, new features)
- Collaborate cross-functionally with marketing, product, and analytics to bring upsell ideas to life
- Pitch new pilots and seasonal promotions to drive mutual growth
- Partner Experience:
- Ensure seamless onboarding, benefit launches, and campaign execution
- Proactively flag and resolve any issues related to redemption flow, reporting, or customer experience
- Champion partner feedback internally to improve tools, reporting, and Mesa’s overall value proposition
- Strategic Planning:
- Contribute to the long-term vision for partner success—developing frameworks and best practices
- Work closely with the partnerships and product teams to help shape reward strategy and partner roadmap
- Stay ahead of industry trends in loyalty, rewards, and partner marketing
Our take
Mesa is a mortgage fintech offering homeowners 1% cash back on mortgage payments and a rewards credit card tailored to home-related expenses. The card earns points on mortgage payments, utilities, repairs, groceries, and gas, providing more value on essential spending.
The card, issued by Celtic Bank, is not tied to the home and offers points that can be redeemed for cash back, travel, or applied toward mortgage payments. Mesa also plans to offer discounts on home improvement and big-box memberships to enhance its homeowners-focused rewards.
Despite challenges in the mortgage fintech market, Mesa has secured substantial funding. With its unique mix of mortgage loans and rewards, it's well-positioned for growth as it scales and brings more value to homeowners.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Sep 2024
$7.2m
SEED
Total funding: $7.2m
Company benefits
- 401k Retirement: Invest in your future with our 401(k) retirement plans
- Work Remotely: Enjoy our office space in the West Village of NYC, or work from anywhere with our flexible remote working policy
- Company Events: Participate in offsites, team activities, and guaranteed fun
- Health Insurance: Enjoy comprehensive healthcare coverage for medical, dental, and vision
- Equity: Share in our success with equity opportunities for all employees
- Dog Friendly: Bring your furry friend to work in our dog-friendly NYC office
Company HQ
Congress Avenue Historic District, Austin, TX
Leadership
Kelley Halpin
(Co-Founder & CEO)Co-Founded AnyCreek and currently serves as an Advisor. They were previously an Advisor at Resio, and the Head of Growth at Paceline.
Salary benchmarks
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