Senior Manager of Internal Communications, Kong
$210-250k
Microservice API gateway
Be an early applicant
Microservice API gateway
501-1000 employees
Be an early applicant
$210-250k
501-1000 employees
Company mission
To build the nervous system that will safely and reliably connect all of humankind!
Role
Who you are
- Bachelor’s or Master's degree degree in Communications, Public Relations, Marketing, or a related field is a plus
- 3+ years of experience in internal communications, corporate communications in a global company
- Leadership experience is a plus with at least 3-5 years in a leadership role
- Proven track record of developing and executing internal communications strategies in fast-paced, growth-oriented environments, preferably in tech
- Strong understanding of communication strategies and best practices, including crisis management, executive communications, employee engagement, and organizational change
- Exceptional written, verbal, and interpersonal communication skills, with the ability to convey complex ideas in a clear, concise, and engaging manner
- Ability to influence and collaborate with senior leaders, cross-functional teams, and employees at all levels of the organization
- Experience with a variety of communication tools and platforms (e.g., intranet, Slack, Microsoft Teams, Zoom, newsletters, surveys, etc.)
- Leadership & Influence: Ability to lead a team, prioritize effectively, and manage multiple projects in a fast-moving environment. High emotional intelligence and a strong understanding of organizational dynamics, with the ability to navigate and advise on sensitive or complex issues
- Global Mindset: Experience working in global or geographically distributed teams and understanding the nuances of communicating across cultures and time zones
- Strategic Thinker: You see the big picture and understand how internal communications can drive organizational success
- Creative & Innovative: You bring fresh ideas to the table and enjoy experimenting with new ways to engage employees and deliver messages
- Results Driven : You are comfortable in a fast-moving, dynamic environment with the ability to pivot quickly to deliver results
- Empathetic Leader: You understand and care about the employee experience and are able to translate that into effective communication strategies
What the job involves
- This role will be responsible for shaping, leading, and executing the global internal communications strategy of Kong
- Your job will be to create a communication approach, tools and processes that bring out our values (COURAGE) and Leadership Principles
- The outcome of the communication should make employees experience a cohesive, transparent, low hierarchy, high speed and engaging work environment
- You will work closely with Kong's leadership, People, Marketing and other key stakeholders as we scale and evolve
- Refine and Execute Internal Communications Strategy
- Craft and execute per the global internal communications strategy to ensure that messaging is consistent, impactful, and aligns with company values, culture, and goals
- Tailor the strategy for diverse teams and regions, considering the company's growing global footprint
- Leadership Communication: Partner with senior leadership to advise on and create clear, effective communication strategies for key messages. Ensure leadership is connected with employees through regular updates, town halls, and other internal channels
- Employee Engagement and Culture: Develop initiatives to drive employee engagement and reinforce the company's culture through internal communications. Work closely on initiatives like employee recognition programs, surveys, and feedback mechanisms to gauge and improve morale
- Crisis and Change Communication: Lead communication efforts during company changes, crises, or important transitions, ensuring that messages are transparent, timely, and consistent. Act as a trusted advisor on navigating sensitive situations with empathy and clarity
- Content Creation and Messaging: Oversee the creation of high-quality content for internal channels such as emails, intranet, newsletters, video messages, and Slack channels. Ensure messaging is clear, concise, and tailored to the audience (e.g., leadership, employees, remote teams)
- Channel Management:Manage and optimize internal communication channels (e.g., intranet, Slack, email, video conferencing platforms) to ensure effective distribution of messages across teams and geographies
- KPIs: Define key metrics for measuring the effectiveness of internal communications and employee engagement. Regularly analyze communication efforts and use data to improve content, channels, and engagement strategies
- Collaboration with People Teams: Work closely with the People teams to ensure alignment between internal communications, employee experience, and organizational development efforts. Play a role in promoting company-wide initiatives like onboarding, DEI (Diversity, Equity, and Inclusion), and professional development programs
- Global Team Support: Support diverse teams in various regions with localized communications, ensuring that different cultures, languages, and time zones are considered. Foster a sense of connection among remote or geographically dispersed employees
- And any additional tasks required by manager
Our take
Kong provides a cutting-edge API and service lifecycle management platform tailored for modern architectures, such as microservices, containers, cloud, and serverless environments. With a focus on flexibility, scalability, speed, and performance, Kong allows developers and Global 5000 enterprises to securely connect and orchestrate microservice APIs for today's sophisticated applications.
The core products offered by Kong include Kong, an open-source API and Microservices management solution Galileo, a platform for API analytics and debugging; Gelato, a platform for creating developed portals for PIs and Microservices; and API Marketplace, a hub for discovering and publishing cloud APIs. Additionally, the recent introduction of a new collection of AI plug-ins in Kong Gateway 3.6 enhances the platform's capabilities further, reinforcing its commitment to innovation and advancement.
In pursuit of growth, the company is prioritizing expanding its marketing efforts, bolstering its customer service team, and accelerating product development. By focusing on these key areas, Kong aims to continue providing unparalleled solutions and support to its ever-expanding user base in the rapidly evolving landscape of modern application development.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
23% female employees
2% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Nov 2024
$175m
SERIES E
Feb 2021
$100m
SERIES D
Total funding: $344.1m
Company benefits
- Flexible time off: Take time to take care of yourself and the things that matter most
- Stock options: We want you to share in our success. That's why stock options are offered to most Kongers
- U-First Fridays: Get 4 hours a month for continuous learning with a book, podcast, or course of your choice
- Virtual events: Stay connected with Donut chats, trivia, fitness challenges, guided meditations, and more
- Dedicated unplug days: Silence those notifications. Enjoy some well-deserved long weekend where the entire team unplugs
- Home office stipend: Build a home office environment tailored to support your productivity
Company values
- Global: Be inclusive. We work together from anywhere to achieve our common goals. Our differences make us stronger
- Real: Be authentic. We are genuine, principled and confident without arrogance. Show respect and kindness, especially in tough moments
- Unstoppable: Be relentlessly resourceful. We work with purpose, obsession and grit. It takes muscle to do hard things and doing hard things build muscle
- Champions: Be customer obsessed. We care. Customers are everything, we put them at the center of everything you do. We are all empowered to make an impact
- Explorers: Be curious. We value ideas over hierarchy. Never accept the status quo. We make bold bets, fail, and learn everyday. There is always a way
- Own it: Be an owner. We are drivers not passengers and own the quality and outcomes of our work
Company HQ
The East Cut, San Francisco, CA
Articles
Leadership
Augusto Marietti
(CEO)Previously founded Mashape API Marketplace. Before Mashape, Augusto was an SF homeless immigrant from Italy.
Janet Phillips
(Vice President of People)Previously Director at SonicWALL for 5 years and Senior Director at Symantec for 7 years.
Marco Palladino
(CTO)Previously co-founded MemboxX, an online service for storing documents and small pieces of personal data.
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