Customer Success Director, Fairmarkit
$125-178k
OTE
+ Equity
More information about location
Autonomous sourcing for all spend
Open for applications
Autonomous sourcing for all spend
101-200 employees
Open for applications
$125-178k
OTE
+ Equity
More information about location
101-200 employees
Company mission
To enable organizations to purchase the goods and services they need in the most efficient way possible.
Role
Who you are
- The ideal candidate will have experience in enterprise procurement, a consultative approach to working with end users, management, and C level executives, and a passion for disruptive innovation
- 5+ years of Customer Success experience in the enterprise SaaS software space
- A proven track record of successfully carrying a quota in prior roles
- Prior experience in enterprise procurement, including an understanding of P2P solutions, processes, and workflows highly desired (SAP, Ariba, Oracle, Coupa)
- Experience with the development, execution, and ongoing analytical review of Customer Success plan performance
- Strong executive presence at the VP level and above; demonstrated ability to seamlessly participate in discussions with senior business leaders and end users
- A proven background in driving projects to completion, with a plus to Agile/Scrum experience
- Excellent verbal and written communication and in-person and virtual presentation skills
- Strong data analysis and reporting- experience with analytic platforms / data manipulation / spreadsheets
- Ability to work independently and to collaborate effectively across functions
- Experience in forecasting, negotiating, and closing subscription contract renewals and add on sales
- Bachelors' degree in a related field
What the job involves
- The Customer Success Director serves as a trusted advisor and customer advocate, helping our customers achieve success and maximize their return on investment with Fairmarkit solutions
- This is an individual contributor role
- You will leverage your strong customer management, business and sales acumen, and program management skills to ensure you achieve the required customer renewal and growth targets for your book of business
- Acting as a trusted advisor and coach, you will be responsible to define, measure, and confirm the realization of our customer's business objectives and strategic outcomes through the use of our solutions
- Develop and maintain strong relationships at all levels within the customer organization
- Develop, deliver, and execute customer success plans which define key outcomes and measures for success
- Develop proficiency with all Fairmarkit solutions
- Execute against the defined Customer Journey playbook to support retaining and growing your portfolio
- Be the customer's key point of contact throughout the entire customer life cycle
- Drive customer adoption through training and change management best practices
- Be tenacious in identifying opportunities to deliver ongoing incremental value based on your deep understanding of customer's business, strategic goals, and use cases
- Monitor the adoption rates of assigned accounts; maintain alignment of customer use cases with their business objectives
- Maintain strong customer retention and growth rates aligned with Fairmarkit corporate goals
Our take
Fairmarkit is an automated sourcing platform that helps enterprises make their procurement of goods and services more efficient and cost-effective. By digitizing the management of a company’s tail spend and simplifying potential customers ’RFPs (Requests For Purchase), Fairmarkit’s mission is to save companies and their employees valuable time on the processes that a computer can do.
Founded in 2017, Fairmarkit still competes with monoliths in the automated sourcing sector such as Oracle and SAP. Despite this, it has carved out a niche in the market by focusing its energy on the tail-end space of business, an area that it deems underdeveloped.
As a comparatively young company in the intelligent sourcing world, Fairmarkit has been boosted by significant successive funding rounds, showcasing the industry confidence in the company and enabling its plans to double its workforce. Alongside this, it's also been recognised on the Forbes' 2025 List of America's Best Startup Employers, the fourth year in a row for the company to do so.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Sep 2022
$35.6m
SERIES C
Dec 2020
$30m
SERIES B
Total funding: $76.6m
Company benefits
- Work flexibility
- Equity
- Paid parental leave
- Home office stipend
- Sabbatical leave
- Summer Fridays & Holiday Hiberation
- 401k Company match
- Mental health & Mindfulness resources
Company HQ
Downtown, Boston, MA
Leadership
Kevin Frechette
(Co-Founder & CEO)Previously Regional Sales Director at Turbonomic and Account Executive at EMC Corporation. Currently Ambassador at the Sustainable Procurement Pledge.
Viktor Kusch
(Co-Founder & CTO)Previously IT Management Director at Biokon. Currently CEO / CTO at KU64 Inc. / Clever IT systems / marketmech.com
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