Operations Manager, Vitrue Health
£45-55k
More information about location
3 days a week in office
Eliminating musculoskeletal pain for millions of people
Job no longer available
Eliminating musculoskeletal pain for millions of people
1-20 employees
Job no longer available
£45-55k
More information about location
3 days a week in office
1-20 employees
Company mission
To improve the quality of life for millions of people with musculoskeletal issues like back pain, whether it's in their workplace or the clinic.
Role
Who you are
- This is a true generalist ops role - ideal for someone who enjoys variety, ownership, and being part of a startup where you’re constantly learning, getting stuck in, and making things better
- You’re a practical, organised, and proactive operator who enjoys being close to the action
- 3+ years experience in an operations, business operations, or similar role within a startup or SaaS environment
- Confidence juggling admin/BAU work alongside projects and longer-term improvements
- A solutions-focused mindset - you spot problems early and enjoy fixing them
- You’re comfortable learning new operational areas (like security and governance) and know when to ask for support or escalate
- Comfort working with ambiguity and changing priorities
- A bias towards action, which helps you get things moving and get it done!
- You don’t need to be an expert in everything but you’re curious, capable, and happy to learn
What the job involves
- The Operations Manager sits at the heart of the business. You’ll combine BAU work with project ownership, partnering closely with the CEO and the wider team to ensure Vitrue runs efficiently, stays financially healthy, and remains a great place to work
- Work closely with our external accountants on monthly reporting and track budgets, monitor spend and flag savings opportunities
- Maintain visibility over cash flow and runway, supporting decisions that help us extend and protect it
- Own payroll administration, ensuring accurate and timely monthly payroll for the team, including commission processing
- Coordinate hiring logistics (scheduling, candidate comms, great interview experience)
- Own onboarding logistics for new joiners, ensuring people are set up for success from day one (tools, access, introductions, and support)
- Plan quarterly socials and occasional team events; create moments that celebrate wins and milestones
- Support ongoing governance and compliance activities, keeping key policies, processes, and documentation up to date
- Coordinate with external partners on governance requirements (e.g. data protection, insurance policies), with guidance from the wider team
- Support the Commercial team in getting deals over the line by coordinating responses to customer security questionnaires and due-diligence requests
- Support the delivery of ISO certification by maintaining policies and evidence, and working with external consultants to keep us audit-ready
- Plan and coordinate team offsites, strategy days, and planning sessions- from logistics and agendas to on-the-day delivery and follow-up actions
- Partner with the CEO and leadership team to ensure offsites are well-structured and translate into clear outcomes and next steps
- Own and deliver cross-functional projects that help Vitrue achieve its mission
- Proactively identify opportunities for new initiatives that improve how we work or how the business performs
- Own the day-to-day running of the office so it’s productive and welcoming
- Improve the space and ways of working over time (practical changes, small experiments, iteration)
- Bring creativity and a practical mindset to improving how the team works in the office, testing new ideas and iterating as we grow
Salary benchmarks
Our take
A recent study has found that desk workers spend an average of 1,700 hours a year sitting at their laptop or computer, leading to musculoskeletal issues, eye strain, and tiredness. Moreover, a different study has found that 60% of employees reported pain associated with a musculoskeletal issue at any moment. Employers are thus legally required to provide employees with safe working environments, but the solutions currently implemented are usually superficial, with no real impact on employees' wellbeing.
Vitrue VIDA is a startup that solves this problem by using cutting-edge technologies developed with surgeons and professional athletes to enable early detection of musculoskeletal conditions and to provide desk workers with personalised treatment.
Vitrue VIDA's strategic growth plan is to offer its comprehensive SaaS product at a very low price, standing out from its competitors. This makes it an affordable and attractive option for employers and will help in growing its customer base. VC awarded to Vitrue Health in 2024 is being channelled into new hires, research and development and company expansion into the US and new European markets.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
50% female employees
Glassdoor (5)
Trustpilot (4.8)
Company
Funding (last 2 of 5 rounds)
Feb 2024
$4.3m
EARLY VC
Nov 2021
$2.3m
SEED
Total funding: $7.9m
Company benefits
- Meaningful share options, so that you own a part of the company
- Cycle-to-work scheme
- A shiny MacBook Pro or whatever you need to do your best work
- Monthly team dinners and annual (optional) team retreat
- 25 days holiday (excl. bank holidays)
- Flexible use of Public Holidays
- Private medical cover through Bupa
Company values
- Be Feedback Centric
- Be a Driver
- Be Scientific
- Be Fast
Company HQ
Old Street, London, UK
Leadership
Alexandra Haslehurst
(Co-Founder & CTO)Earned a Master of Engineering (MEng) in Mechanical Engineering from the University of Cambridge. Previously Mechanical Design Engineer at Cranfield Precision and Research Engineer at Orphidia.
Shane Lowe
(Co-Founder & CEO)Earned a PhD in Electrical and Electronics Engineering from the National University of Ireland - Galway. Previously Equipment Engineering Technician at Boston Scientific, Hardware/Embedded Software Engineer at Vicon and Computer Vision Engineer at Orphidia.
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