Global Partnerships Manager, Parloa
BPO
$180-250k
OTE
2 days a week in office
AI agent management platform
Job no longer available
AI agent management platform
501-1000 employees
Job no longer available
$180-250k
OTE
2 days a week in office
501-1000 employees
Company mission
To help companies create outstanding customer conversations with AI because people deserve great customer service.
Role
Who you are
- 4+ years of experience in partner management, channel management, account management or enterprise sales in the BPO industry
- Experience in the customer contact center industry
- Experience working with or for BPOs a plus
- Experience with enterprise software (SaaS) or cloud solutions
- Excellent relationship-building, communication, and negotiation skills
- Proven track record of driving business growth and achieving results
What the job involves
- As our new Global Partnerships Manager - BPO your mission is to play a leading role in growing and developing a portfolio of global BPO partners in alignment with the company's overall business goals
- This involves identifying and qualifying potential global BPO partners, establishing impactful partnerships with them, developing and executing growth plans, and delivering against revenue targets
- In your role as a Partnerships Manager for BPOs you will work closely with the cross-functional teams, including sales, marketing, and technical experts, to deliver joint objectives
- Parloa is revolutionizing the customer service industry and transforming the global portfolio landscape for BPOs with our innovative AI-driven platform
- Identify, qualify, and acquire new global Business Process Outsourcing (BPO) partners
- Build and maintain strong C-level relationships to drive revenue growth and customer retention
- Develop business plans with your partner portfolio to achieve partner-driven revenue goals and secure new customers
- Lead negotiations to establish partnership agreements that deliver mutual value and support long-term objectives. Structure agreements to optimize resource allocation, revenue sharing, and risk management
- Own partner relationships end-to-end and coordinate effective communication channels with partners
- Collaborate cross-functionally with internal teams (sales, marketing, product, etc.), to drive partner success
- Plan and manage go-to-market initiatives with BPOs, incorporating both marketing and commercial enablement activities
Application process
- Recruiter video call → Challenge Task → Expert interview(s) → Bar Raiser
Our take
There is an inherent lack of efficiency in many call centres. This not only creates irritation for customers and negative experiences for agents but, as a result, it harms a company’s reputation whilst generating high costs for businesses.
On a mission to put an end to the madness of a call centre, Berlin-based Parloa offers a conversation AI platform that is changing the way businesses communicate with their customers. Using artificial intelligence, Parloa provides unique solutions for companies that makes their specific service smarter.
The company has attracted impressive funding, most recently in 2025, following a tripling of its revenue growth and a 2023 entry into the US market. This investment will be used to scale its operations across the US and EU and will support its product enhancement initiatives.
Steph
Company Specialist at Welcome to the Jungle
Insights
140% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2026
$350m
SERIES D
May 2025
$120m
SERIES C
Total funding: $566.3m
Company HQ
Kollwitzkiez, Berlin, Germany
Leadership
Malte Kosub
(Co-Founder & CEO)Previous co-founder and Managing Director for both Future of Voice and Wandnotiz.
Salary benchmarks
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