Customer Success Manager, Pricefx
Full suite price management solution
Job no longer available
Full suite price management solution
201-500 employees
Job no longer available
201-500 employees
Company mission
To bring “pricing to the people” by being fast to implement, flexible to configure, and friendly to learn, use, and do business with.
Role
Who you are
- BS/BA degree preferred
- Consultative and analytical skills
- Ability to quickly understand our customers’ various business models/markets
- Customer support and account management experience, preferably in high-growth, software-as-service (SaaS) environments
- Strong written and verbal communication skills
- Technical aptitude and ability to understand software applications
- Well-developed professional interpersonal skills; ability to interact effectively with people at executive levels of the organization
- Enthusiasm for working with and directing cross-departmental and cross-functional teams to create improvements or solve issues
- Ability to work with minimal or no supervision
- Ability to work in high-pressure situations and navigate in an ambiguous environment
- Willingness and ability to travel as necessary to company/customer locations
- Strong knowledge and use of the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Experience with implementation of Enterprise software
What the job involves
- You are the primary contact for our customers, the face, and the voice of Pricefx
- You help our customers with onboarding, adoption, and growth
- You provide feedback to the product team
- You share your experiences with the Customer Success Team and vice-versa
- Ensuring customers achieve their desired outcome by using our product and have the best possible experience when interacting with our company
- Gaining customer insights and offer solutions, recommendations and provide the support the customer needs to accomplish their pricing strategy
- Developing and maintaining strong relationships with the assigned customer accounts, from the site champion through senior executives, to promote adoption, expansion and extension of the use of Pricefx solutions
- Addressing concerns during and after implementation
- Being the first point of contact for the customer and our Accounting and Solution Delivery teams for all things related to subscriptions and invoicing
- Handling commercial escalations: commercial liaison post-sale, during delivery and post-implementation
- Identifying the customer’s risks in achieving their stated business goals and develop a risk mitigation plan
- Assisting Sales and Marketing by matching the best referrals & success stories
- Documenting business-value driven customer success stories and best practices
- Conducting online presentations, webinars and onsite meetings
- Writing blog posts and newsletter content about the different ways our platform can be used
Our take
Pricefx is a pricing software company that offers a suite of flexible, easy-to-use, cloud-based pricing solutions. The company’s innovative solution works for B2B and B2C enterprises of any size, in any industry around the world, which has propelled it to become one of the biggest players in the global market.
Built entirely around customer satisfaction and loyalty, Pricefx helps unlock the power of data to deliver profitable growth and efficiency, empowering its clients to optimise pricing and management and make smart, business-critical decisions.
The company has grown well, expanding revenue and its client list over the years. Customers include the likes of Fiskars Group, AeroMexico Airlines and United Electronics. So far, Pricefx has consistently outpaced the industry, despite challenging economic conditions, meaning it is well set for further success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Nov 2019
$27.2m
SERIES B
Dec 2018
$29.5m
SERIES B
Total funding: $57.9m
Company benefits
- Flexible Schedules
- Remote work opportunities & Casual dress codes
- Global Learning & Development
- Bring Your Own Device policy (Laptop/ Cell/ Home Office allowance)
- Free medical plan options
- Dental/Vision insurance
- 4% 401k match
- 20 paid days off
- 13 paid holidays
- Free life insurance policy
- 3 months paid paternity leave
Company HQ
Dachau, Pfaffenhofen an der Glonn, Germany
Leadership
Marcin Cichon
(Co-Founder & Board Observer)Former Co-CEO of the company. Was VP and GM (Europe) at Vendavo, VP of Consulting (EMEA) at Ariba and Principal Consultant at PricewaterhouseCoopers.
Dr. Martin Wricke
(Co-Founder & Product Advisor)Previous positions at the company include CMO, SVP of Product Strategy and CPO. Former Head of Pricing at Döhler Group and Business Consultant at Vendavo.
Christian Tratz
(Co-Founder & Chief Code Monkey)Has over 19 years experience in software engineering and in consulting within the enterprise IT space.
Ronak Sheth
(CEO)Formerly President and CRO for the company. Other experience includes Board Director at St. Louis Equity in Entrepreneurship Collective, and Entrepreneur In Residence at Washington University.
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