Customer Success Manager, Mastercard
QSR Vertical
$95-120k
+ May be eligible for an annual bonus or commissions depending on the role
Global payments technology company
Open for applications
Global payments technology company
1001+ employees
Open for applications
$95-120k
+ May be eligible for an annual bonus or commissions depending on the role
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- 3-5 years of customer success/services/consulting experience, preferably with enterprise customers
- At least 2 years of experience presenting to C-level executives as a vendor representative
- Prior project management or customer success experience preferably at a SaaS company dealing with large and/or enterprise customers
- Expertise in Personalization, Optimization, A/B Testing, CRO, CRM, Recommendations or Segmentation
- Ability to understand complex technology and explain it simply
- Understand how to manipulate, analyze and interpret data
- Expert level in Excel/Google Sheets
- Experience or familiarity with project management software
- Ability to multitask, prioritize and handle issues/escalations under pressure
- Ability to work well either independently or with cross-functional teams, at multiple organizational levels
- Tableau (or other BI tool), SQL, and/or data analysis experience - advantage
What the job involves
- Dynamic Yield, by Mastercard is looking for an experienced Customer Success Manager for the QSR vertical (Quick Service Restaurants)
- This role sits at a critical juncture between our sophisticated software and client success
- This is a strategic role for someone who understands the ins and outs of technical data, has great customer relationship-building skills, and matching product capabilities to customers’ business needs
- Customer Success Managers on this team distill complex data into meaningful and actionable information
- Program management is critical for our Customer Success Managers, as they must connect across internal teams, third-party vendors, and client stakeholders to facilitate business value
- Problem solvers, critical thinkers, and top-notch communicators are primed for success in this role
- Demonstrate Dynamic Yield’s value to our most important enterprise QSR clients
- A storyteller who can use different pieces of information and data to build a narrative
- Utilize program management skills to drive all aspects of project planning, governance and onboarding including detailed deployment timelines, deliverable definitions, status communications, project success criteria, and issue mitigation and resolution
- Partner with Dynamic Yield’s data analysts, engineering, and product development teams to produce business value and coordinate tasks
- Deliver projects on-time and on-budget while communicating and resolving issues in a clear and professional manner, and serving as the primary point of contact to the client during project implementation
- Communicate project status and issues internally across multiple organizational levels
- Own outcomes including risk management and mitigation, and client value realization
- Evangelize the adoption of Dynamic Yield products, and achieve a high degree of customer satisfaction
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Company benefits
- Gym membership
- Share purchase options
- Extra holiday purchase optional
- Work from home opportunities
- Health insurance
Company HQ
Purchase, Harrison, NY
Leadership
Michael Miebach
(CEO, not founder)Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
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