Client Success Manager, Midi Health
$85-125k
OTE
More information about location
Virtual women’s midlife healthcare clinic
Be an early applicant
Virtual women’s midlife healthcare clinic
501-1000 employees
Be an early applicant
$85-125k
OTE
More information about location
501-1000 employees
Company mission
To bring compassionate, high-quality medical care to women 35+.
Role
Who you are
- Proven partner lead. You bring 4–7+ years of experience in client success, account management, implementation, or partner operations within a fast-paced environment
- Healthcare & benefits savvy. You have experience in digital health, employer benefits, payer/provider environments, or regulated healthcare spaces. Experience navigating carrier, consultant, or credentialing dynamics is a major plus
- Flawless project manager. You possess exceptional organizational habits and high attention to detail, easily balancing daily execution across multi-threaded partner workstreams without dropping the ball
- Clear, executive-ready communicator. You excel at drafting stakeholder-ready updates, leading client business reviews, and translating data/insights for HR leaders and benefits decision-makers
- Proactive problem solver. You move seamlessly between ground-level execution and strategic account planning, identifying portfolio trends early to resolve friction before it hits the partner
- Thrive in high growth. You are self-directed, comfortable navigating ambiguity, and energized by setting operational standards in a rapidly scaling business
- Mission-driven. You’re passionate about closing the gap in women’s healthcare and eager to help Midi scale its impact
What the job involves
- We’re looking for a Client Success Manager (CSM) to own our employer partner relationships end to end.
- Reporting to our Head of Client Success, you will lead work across implementation, onboarding, and ongoing account management.
- You’ll serve as the primary operational and strategic bridge between Midi and our employer partners—ensuring flawless go-lives, driving member utilization, and translating clinical traction into long-term partner success
- Lead seamless implementations. Own implementation planning, timelines, and risk management. Coordinate cross-functionally across ops, clinical, billing, marketing, and analytics to execute go-live milestones (landing pages, referral setups, network configurations) with zero detail spared
- Drive high-impact onboarding. Establish launch strategies, content hubs, and engagement campaigns. Partner with external HR and benefits teams to execute launch events and webinars that build immediate member awareness and activation
- Own ongoing employer relationships. Act as the strategic account owner for a portfolio of employer partners, consultants, and carriers. Lead regular business reviews, manage recurring operational workflows, and identify opportunities for portfolio expansion and utilization growth
- Master cross-functional execution & escalations. Serve as the central point of contact for external issues—resolving escalations end-to-end with speed, clear internal communication, and sound judgment
- Turn insights into action. Package engagement data, claims insights, and reporting into clear narratives for partner stakeholders, turning complex health metrics into actionable plans for open enrollment and benefits seasons
Our take
Women’s health is widely known to be an under-researched and undervalued sector of the global health market. So there is considerable opportunity for companies and researchers to delve deeper. Focusing on menopause specifically is Midi Health, founded in 2021.
Midi Health has built an offering that includes telehealth visits, at-home testing and supplement delivery. The company looks to support women through a trying phase, tailoring its approach to individual needs rather than grouping all women into one case - like classic healthcare has tended to do.
A huge win for the company is that the program is supported by major insurance plans in America - creating accessibility for a large number of women. With a large dose of funding, Midi Health continues to scale and expand its services to more states. It achieved unicorn status in 2026.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Feb 2026
$100m
SERIES D
Oct 2025
$50m
SERIES C
Total funding: $262.9m
Company benefits
- Medical, Dental, and Vision
- 401K
- Flexible Paid Time Off
- Parental Leave
- New Hire Equipment Stipend
- Monthly Remote Work Stipend
Company HQ
Downtown Menlo Park, Menlo Park, CA
Leadership
Joanna Strober
(Co-founder & CEO)Previously Founder and COO of Kurbo Health (acquired by WW in 2018), where they later became SVP. Co-author of Getting to 50/50.
Sharon Meers
(Co-founder & President)Co-founder and Advisor for The People. Previously, worked at Ebay first as Head of Sales and Business Development, and then as Head of Strategic Partnerships. Also Director of Capital Group | American Funds.
Jill Herzig
(Co-founder & Head of Brand Innovation)A vast background in editing within the magazine industry. Went on to become Content Officer for January AI and Senior Director, Content Innovation at WW (formerly Weight Watchers).
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