Seasonal Live Services Agent, ServiceTitan
CA$39.3-49.7k
Offers annual bonus & equity
More information about location
All-in-one operating platform for trades
Job no longer available
All-in-one operating platform for trades
1001+ employees
Job no longer available
CA$39.3-49.7k
Offers annual bonus & equity
More information about location
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- A customer-centric approach, with a passion for delivering exceptional service
- Excellent communication and problem-solving skills, with the ability to think outside the box
- A self-starter mentality, with a strong desire to learn and grow
- Ability to work in a fast-paced environment, handling multiple calls and prioritizing tasks effectively
- Strong attention to detail, with the ability to accurately document customer interactions and issues
- Experience in customer service, preferably in a call-centric environment
What the job involves
- We're seeking a highly skilled and enthusiastic Live Service Agent I to join our team. As a Live Service Agent I, you'll be the primary point of contact for our customers, handling a high volume of inbound and outbound calls
- You'll be responsible for providing world-class customer service, resolving customer inquiries, and addressing concerns in a professional and courteous manner
- This is a call-centric role, where you'll have the opportunity to build strong relationships with our customers and make a real difference in their lives
- Speak with customers via phone, taking ownership of their needs and managing them to completion
- Educate customers about our services and benefits, and find creative solutions to their problems
- Guide customers through potential solutions to find the best match for their needs
- Book services and ensure completion/satisfaction
- Build sustainable relationships and trust with customers through open and interactive communication
- Meet targets with regard to contact rates, bookings, and other key performance indicators
- Be a fierce advocate for our customers, keeping their best interests at the forefront of every interaction
- Job Details:
- Job Type: Part-time or Full-time
- Benefits: Work from home, full-time benefits to be discussed
- Schedule: Part-time (20-29 hours/week), full-time (32-40 hours/week), with morning, day, and evening flexibility
- Must be open to weekends and holiday availability
- Training:
- Must be flexible for the first 3 weeks to work a full time training schedule (9:00AM-5:30PM EST) that will then change to a part-time or full-time schedule
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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