Card Program Manager, Gnosis
Blockchain infrastructure
Open for applications
Blockchain infrastructure
201-500 employees
Open for applications
201-500 employees
Company mission
To democratise access to reliable, decentralised information through prediction markets.
Role
Who you are
- Experienced Leader: Demonstrated experience in card operations management within the financial services or fintech industry
- Web3 Knowledge: Exposure to Web3 through personal interest, use, or professional experience
- Strategic Thinker: Skilled in developing and implementing comprehensive operational strategies
- Communicator: Exceptional ability to engage with various stakeholders
- Quality and Process Oriented: Committed to high operational standards and continuous improvement
- Risk and Compliance Acumen: Proficient in managing risks and adhering to regulatory standards
- Vendor Management Skills: Strong capability in managing third-party relationships and performance
- Analytical Mindset: Ability to use data analytics for enhancing operational efficiency and decision-making
What the job involves
- As the Card Program Manager at Gnosis Pay, you will play a critical role in scaling our card operations while ensuring exceptional customer satisfaction. You will collaborate with our management team, payment processors, vendors, and sponsor bank to develop and refine operational processes essential for effective product scale-up
- Operational Strategy Development: Work with the management team, payment processors, key vendors, and sponsor bank to develop and implement essential operational processes for product scaling
- Card Operations Management: Manage all aspects of card operations, including customer onboarding, card printing and fulfilment, payment processing, customer relations operations, fraud management, chargebacks, collections, and account maintenance
- Stakeholder Communication: Engage effectively with internal and external stakeholders to maintain clear communication and collaboration
- Operational Excellence: Oversee all operational processes, ensure the development and maintenance of standard operating procedures, and drive quality initiatives across the customer lifecycle to deliver the highest customer experience
- Risk and Compliance Management: Work closely with our Compliance team to establish a strong operational controls framework to manage financial and operational risks while complying with regulatory requirements
- Vendor Management: Manage third-party vendors to ensure they meet all commitments, SLAs, and quality expectations, continuously working with them to improve delivery standards
- Product Development Support: Assist in the development and launch of new products, ensuring operational alignment with company goals
- Reporting and Analytics: Create and maintain operational and financial reports for comprehensive visibility and strategic decision-making
Our take
Gnosis is a leader in decentralised technology, providing infrastructure and tools for an open internet. Since launching in 2015, it has evolved from a predication market platform to a key web3 player. Its products, like Safe (a multisig wallet) and CoW Protocol (MEV-protected trading), are at the forefront of decentralised finances, while Gnosis Chain offers low-cost, secure blockchain infrastructure.
Beyond infrastructure, Gnosis is building decentralised apps (dApps) focused on payments, decentralised AI, and the open web. Its Gnosis Pay platform offers a crtypto-linked Visa Debit Card, enabling users to spend crypto at millions of Visa-accepting locations, bringing a seamless user experience with decentralised benefits.
This partnership with Visa marks a major step for the company, merging traditional finance with blockchain tech. This collaboration makes crypto payments more accessible and could very well help expand Gnosis's global reach, positioning the company for even more growth and innovation in the future.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Jul 2022
$100m
LATE VC
Apr 2017
$12.5m
EARLY VC
Total funding: $112.5m
Company benefits
- Work how and when you want: We offer flexible hours, extra vacation days, and working remotely to support your style
- Education budget: We give every team member an annual education budget to foster learning and development, allowing you to excel at your job
- Team retreats: Think about the future, learn from the past, and just have fun together. Each year, you'll have the opportunity to travel with your team for a retreat
- Equipment stipend: We equip you with the devices and tools you need to fit your working style
- Office amenities: You'll find free coffee, drinks, snacks, and other amenities at our offices in Berlin, Gibraltar and Lisbon. Not to mention weekly web3 events at our respective locations
- Conference budget: Conferences are an essential part of the web3 experience, and you will of course have the chance to take part in that with us
- Flexible vacation days: We have a generous holiday allowance and value a healthy work/life balance
- Ecosystem Fridays: We encourage you to set aside Friday afternoons to learn more about the web3 ecosystem and try out the latest industry products
Company HQ
Gibraltar
Leadership
Martin Köppelmann
(Co-Founder & CEO)Experience working at Consensus Systems. Studied a Bachelor's Degree in IT Systems Engineering for Hasso Plattner Institute.
Stefan George
(Co-Founder & CTO)Experience working at Consensus Systems. Served as an Intern in Research for SAP Labs.
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