Head of Engineering, Parloa
Product Platform
Conversational AI platform
Posted today
Conversational AI platform
201-500 employees
Posted today
201-500 employees
Company mission
To help companies create outstanding customer conversations with AI because people deserve great customer service.
Role
Who you are
- This cross-functional leadership role requires deep technical expertise, organizational leadership, and strategic thinking to scale a high-performing engineering function
- Proven experience leading engineering teams at scale: 10+ years in engineering, including 5+ years managing engineering managers
- Deep platform expertise: Experience in developer platforms and shared services (e.g. IAM, audit logging and similar), distributed systems, cloud infrastructure, APIs, or ML platforms
- Strong strategic and execution skills: Ability to align platform investments with business needs while ensuring technical excellence
- Strong operational excellence skills: Experience in operating time critical services at scale through the entire lifecycle, including proactive incidents prevention, rapid mitigation, and continuous learning
- Experience in a fast-paced environment: Ability to handle ambiguity of a growing scaleup environment working on emerging technologies
- Experience in AI-powered products (or adjacent fields) is a plus
- Exceptional people leadership: Track record of building and leading high-performing, engaged engineering teams
- Experience developing enterprise solutions: Familiarity with scaling platforms for large enterprise customers is a plus
- Experience in streaming data: Knowledge of telephony, VoIP, signal processing and similar
What the job involves
- To achieve this, we are building a world-class Product Platform that enables our AI-driven experiences to scale, adapt, and deliver seamless interactions at every touchpoint
- This platform already is the heartbeat of our users’ conversations, and will be increasingly used by other teams at Parloa and by our partners
- We are looking for a Head of Product Platform to lead and scale multiple engineering teams and their managers, driving the technical strategy, execution, and evolution of our platform capabilities
- You will ensure that our AI-powered products are built on a robust, scalable, and developer-friendly foundation, enabling faster innovation and seamless integration with enterprise systems
- Lead and develop engineering managers: Mentor and guide EMs across multiple platform teams, ensuring impact, high alignment, execution, and team health
- Define and execute the platform strategy: Establish a clear technical vision and together with your PM counterpart, iterate over your scope’s roadmap to ensure continuously impactful outcomes
- Scale platform capabilities: Build highly reliable, performant, and extensible systems that support AI-driven customer interactions at scale
- Drive engineering excellence: Foster best practices in architecture, operational excellence, reliability, security, and developer experience across the platform teams
- Cross-functional collaboration: Partner closely with stakeholder teams to ensure platform investments align with company objectives
- Operational ownership: Drive observability, performance, cost efficiency, and incident response across core platform services
- Hire, retain, and scale: Attract top talent, build a strong culture, continuously raise the bar of engineering excellence, and structure teams for high autonomy and impact
Application process
- Recruiter video call
- Meet your manager
- Technical / Expert interview(s)
- Meeting the team
- Meet the CTO
Our take
There is an inherent lack of efficiency in many call centres. This not only creates irritation for customers and negative experiences for agents but, as a result, it harms a company’s reputation whilst generating high costs for businesses.
On a mission to put an end to the madness of a call centre, Berlin-based Parloa offers a conversation AI platform that is changing the way businesses communicate with their customers. Using artificial intelligence, Parloa provides unique solutions for companies that makes their specific service smarter.
The company has attracted impressive funding off the back of tripling revenue growth and a 2023 entry into the US market. This will be invested into scaling its operations across the US and EU and will support its product enhancement initiatives.
Steph
Company Specialist at Welcome to the Jungle
Insights
140% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2024
$67.1m
SERIES B
Mar 2023
$21.8m
SERIES A
Total funding: $93.2m
Company benefits
- Opportunity to build and scale your career at the intersection between sales and product in a dynamic and growing startup on its journey to become the international leader in SaaS platforms for Conversational AI
- Be part of a dynamic, driven and international team with flat hierarchies and collaborative company culture and set new industry standards in customer communication
- Competitive salary
- Training and development budgets which can be used for conferences, attending development courses to ensure continuous professional growth
- Flexible working hours and possibility to take additional vacation days
- A great company culture with regular team events, games night or other social activities
- And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks
Company HQ
Prenzlauer Berg, Berlin, Germany
Leadership
Malte Kosub
(CEO)Previous co-founder and Managing Director for both Future of Voice and Wandnotiz.
Salary benchmarks
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