Account Manager, DoorLoop
Rental property management software
Be an early applicant
Rental property management software
21-100 employees
Be an early applicant
21-100 employees
Company mission
DoorLoop’s mission is to help millions of owners and property managers worldwide by providing an easy and affordable software to manage rentals, collect rent, and grow portfolios.
Role
Who you are
- The ideal candidate will thrive in an environment where process management and change management are present as we build this team from scratch
- We are looking for a results-driven individual who is motivated by outperforming targets
- Bachelor's degree in Business, Marketing, or a related field
- 3-5 years of experience in account management, customer success, or a similar customer-facing role, preferably in a SaaS or tech environment
- Proven experience managing a pipeline of customers, a quota, and exceeding targets. Ability to balance empathy with commercial acumen to achieve outcomes
- Proven experience driving retention, upsell, cross-sell, and incremental revenue growth
- Strong relationship-building skills, with experience managing senior-level customer relationships
- Exceptional communication and presentation skills, with the ability to clearly articulate complex solutions
- Data-driven mindset with proficiency in CRM tools (e.g., Salesforce) and customer success platforms
- Ability to thrive in a fast-paced environment and manage multiple accounts simultaneously
- Self-motivated with a proactive approach to solving customer challenges
What the job involves
- In this role, you will be responsible for managing and growing relationships within our existing customer base, driving retention, upsell, cross-sell, and overall customer satisfaction
- Your mission will be to drive up our customer retention, working in tandem with other departments (such as our Customer Success Managers) to identify opportunities for additional revenue, foster long-term partnerships, and ensure our customers recognize the value from DoorLoop
- You will play a key role in maintaining customer loyalty, proactively identifying and addressing customer needs, and promoting product adoption and incremental growth
- This is a new department at DoorLoop, and we are looking for pioneers who are not just able to execute but who can identify and build the processes and strategies that this department will adopt to deliver high results
- Retention and Renewals: Act as the primary point of contact for assigned customers, ensuring high levels of customer satisfaction and retention
- Upsell and Cross-sell: Proactively identify and capitalize on upsell and cross-sell opportunities, presenting additional services or products that align with customer needs
- Customer Success & Value: Ensure customers achieve maximum value from our products, guiding them to success and developing long-term partnerships
- Relationship Management: Build and maintain strong, long-lasting relationships with key decision-makers and stakeholders within customer organizations
- Pipeline Management: Own a pipeline of customers focused on driving retention and revenue growth. You will manage a quota for upsell/cross-sell within your Book of Business and proactively assess risk factors to drive up customer retention
- Revenue Growth: Collaborate with sales and marketing teams to develop strategies to increase customer revenue and support new product launches
- Proactive Communication: Monitor customer health, using data to identify risks and growth opportunities. Implement strategies to address issues or enhance product usage
- Customer Feedback: Gather feedback from customers and collaborate with internal teams (e.g., Product, Support, Customer Success) to drive product improvements and ensure a positive customer experience
- Data-Driven Insights: Use data to track customer success metrics, such as renewal rates, product usage, and customer satisfaction, and report on performance regularly
- Training & Enablement: Work with customers to ensure they are fully trained and equipped to use our products effectively
Application process
- As an equal opportunity employer with a non-biased interview process, you will be asked to complete an application, followed by a 25 minute assessment to make sure you're an A Player who also takes this process seriously
Our take
Thanks to a push for innovation in the real estate sector, property management software has developed into quite a crowded market. DoorLoop is a relatively new entrant competing against long-time players like AppFolio, RealPage, and Yardi. It’s what makes DoorLoop’s rapid growth quite so remarkable - the software has been taken up by tens of thousands of customers worldwide since its public launch in 2021.
Compared to DoorLoop, older incumbents are failing to meet the kind of onboarding efficiency that customers expect, as well as providing fewer integrations and a lower standard of customer service. DoorLoop's flexibility and responsiveness in particular has been well-received by its customers.
DoorLoop closed a Series A funding round in 2022 led by Alpine Software Group. Currently targeting the mid-sized property management market of customers who manage up to 10,000 units, it is planning to boost its brand recognition to lure larger customers away from its rivals. It is also planning to double its headcount and expand internationally to further grow its market share.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Many candidates hear
back within 2 weeks
161% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2024
$100m
SERIES B
Aug 2024
$20m
SERIES A
Total funding: $130m
Company benefits
- Unlimited time off with unlimited personal, vacation, and sick days
- No dress code, strict rules, or "policies"
- For those working in our Miami office - Work on Lincoln Road, the most vibrant and energetic street worldwide with tons of great restaurants and activities, walking distance from the beach!
- Great equipment from ergonomic chairs, stand-up desks, Mac or PC laptops; whatever makes you more comfortable & efficient
- 401k with 4% matching. No time delays & no vesting schedules. Enroll and keep all money on day 1
- Health insurance reimbursement of $200 per month, or $400 if you have a dependent (children, etc...) to any plan you want!
- Get paid with Gusto payroll - Split paychecks between different bank accounts, save money automatically towards a travel or emergency fund. Get a high-interest savings account, free payroll advances, and more
- Company expense card and monthly stipend for any business related expenses
- World class training program that generated millions in revenue across our two previous successful companies that were acquired
- Monthly classes from our co-founders on how to invest your money in a diversified portfolio of real estate, stocks, IRA, 529 Plans, and more
Company HQ
Flamingo / Lummus, Miami Beach, FL
Articles
Leadership
David Bitton
(CMO)As a 5X entrepreneur and best-selling author, David’s bringing his knowledge of real estate and technology to DoorLoop after co-founding a legal CRM software that was acquired.
Ori Tamuz
(CEO)Ori, a real estate investor himself, has co-founded and sold two highly successful software companies still being used today by tens of thousands of people in over 170 countries worldwide.
Itay Gardi
(CTO)As an expert developer, designer, and project manager, Itay has transformed multiple tech companies into successful industry leaders and is leading DoorLoop's development teams.
Matthew Cave
(CSD)With a master's degree in real estate and experience as a commercial project manager, CFO, and COO for numerous software companies, Matt’s career has spanned both the real estate and tech industries.
Adam Mait
(COO)A licensed attorney, real estate developer, realtor, and martial artist, “Mait” brings to DoorLoop his best practices from years of commercial real estate development and management.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Diversity, Equity & Inclusion at DoorLoop
- We utilize aptitude testing and software assessments to ensure our hiring process is completely unbiased.
Share this job
View 9 more jobs at DoorLoop