Manager of Customer Support, Starburst
USA, East
$143.6-175.4k
Offers equity packages (ISOs)
More information about location
1-2 days a week in office
Single-point access for data anlytics
Be an early applicant
Single-point access for data anlytics
501-1000 employees
Be an early applicant
$143.6-175.4k
Offers equity packages (ISOs)
More information about location
1-2 days a week in office
501-1000 employees
Company mission
To free customers from the tyranny of data lock-in.
Role
Who you are
- Background in distributed systems, Hadoop, cloud technologies, security, DBMSs and navigating a complex Java codebase are beneficial technical skills
- Self starter: Capable of working with limited guidance given time zone differences
- Ownership: Willing to take ownership to find solutions to and solve problems
- Grit: Determined and driven to ensure success
- Collaborative: Capable of working cross functionally to drive alignment and the right success outcomes
- Curiosity: Desire to learn new technologies in a complex and challenge technical ecosystem
- Some of the things we look for:
- Prior experience working in a technical role
- Strong management skills with success in career development
- Highly focused on increasing customer satisfaction and retention
- Ability to manage multiple initiatives simultaneously in a dynamic, fast paced work environment
- Ability to successfully navigate an organization cross functionally including through barriers to ensure customer satisfaction and success
- Experience supporting Enterprise and SaaS applications in a 24x7 support environment
- Excellent written and verbal communication skills in English
- SFDC Experience is a plus
- Ability to Travel: This role will require occasional in-person travel for purposes including but not limited to new hire onboarding, team and department offsites, customer engagements, and other company events. Actual travel expectations may vary by role and business needs
What the job involves
- Starburst Data is looking for a customer obsessed, highly motivated leader with a desire to provide world class service while growing a team of dedicated and knowledge Support Engineers
- As a Support manager, you will manage a team of roughly 10 Customer Support Engineers (CSEs) responsible for providing inbound break/fix and technical how-to support to our customer base
- Your responsibilities will include team performance, career development and maintaining the highest standard of customer service. This role reports to the Senior Director of Support
- Oversee team of 10-12 Customer Support Engineers
- Monitor and oversee Support quality and SLA adherence; including coaching, CSAT follow up, and any optimizations required to ensure quality
- Ongoing individualized career development
- Ensure successful execution of the support customer journey for customers
- Collaborate with fellow Sales, Product, and Engineering Managers to ensure a high quality of customer service
Our take
Starburst offers a unified platform for accessing distributed data from various databases through its Trino-based query engine. This approach helps users cut infrastructure and analytics costs by providing a single point of access. As the Data Lakes market grows nearly 30% annually, Starburst is well-positioned to help businesses manage their increasingly complex data.
The company has recently gained recognition for its advanced capabilities in data management. Starburst emphasises the importance of real-time hybrid data access and robust security, especially for AI applications. Its latest report, developed in collaboration with TheCUBE Research, underscores how effective data management practices are essential for successful AI implementation.s
Key findings from the report include the critical need for real-time data access and the alignment of data strategies with AI goals. These insights highlight how Starurst's technology supports efficient AI deployment and data management.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
17% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Feb 2022
$250m
SERIES D
Dec 2020
$100m
SERIES C
Total funding: $414m
Company benefits
- Comprehensive Health Insurance Coverage
- Life Insurance, Disability, and Income Protection
- Employee assistance Programs
- Flexible Paid Time Off
- Paid Parental Leave
- Remote Work Opportunties
- Equity Ownership
Company HQ
Fort Point Channel Landmark District, Boston, MA
Leadership
Justin Borgman
(CEO, Chairman)Founder and CEO of Starburst's precursor company Hadapt, which was acquired by Terdata in 2014. Served as VP & GM at Teradata before co-relaunching Hadapt as Starburst in 2017.
Salary benchmarks
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