IT Manager, Modern Animal
$93-119k
1-5 days a week in office
Membership based veterinary care provider
Be an early applicant
Membership based veterinary care provider
201-500 employees
Be an early applicant
$93-119k
1-5 days a week in office
201-500 employees
Company mission
To better the lives of animals by building a place that's better for all of us who love them.
Role
Who you are
- Builder-operator. You can image laptops one hour and draft a three-year IT roadmap the next
- Clinic-minded. You design solutions that work for distributed, client-facing teams—not just HQ
- Security-first. You’re comfortable with SOC 2 or HIPAA-adjacent best practices, MDM, and SSO
- Data-driven. You track MTTR, asset depreciation, and cost per hire—and turn numbers into process improvements
- Inclusive & empathetic. You lead with humility, champion a diverse workplace, and share our love for animals
- 7+ years in corporate or field IT, supporting mixed Mac/Windows environments and cloud SaaS tooling
- 2+ years leading an IT function, project team, or managed-service provider relationship
- Demonstrated success opening or supporting multi-site, customer-facing locations (retail, clinics, hospitality, etc.)
- Hands-on experience with Google Workspace, MDM (e.g., Kandji, Jamf, Intune), SSO (Okta or Google), and network gear such as Ubiquiti UniFi
- Familiarity with SOC 2, HIPAA, or PCI controls and annual access-review processes
- Proven ability to manage hardware budgets, vendor contracts, and cap-ex/op-ex forecasting
- Comfort troubleshooting printers, VoIP, Wi-Fi, and ISP issues at scale
- Excellent written and verbal communication skills; able to translate tech jargon for non-technical partners
- Willing to travel both within Los Angeles and the greater US
- Nice to have: experience in healthcare or veterinary environments and a genuine love for animals
What the job involves
- As Modern Animal’s IT Manager, you’ll own the full lifecycle of hardware, networks, and clinic-side tech that power our expanding footprint of clinics and support teams.
- From laptop procurement to smart-door access logs, you’ll make sure every Modern Animal human has the tools—and Wi-Fi—they need to care for our members and their pets
- Provision roughly 50 new-hire laptops per year in partnership with People Ops, including budget tracking and approval workflows
- Streamline offboarding, advise on reuse-versus-recycle policies, and document hardware return exceptions
- Own specifications and vendor relationships for alarms, cameras, radios, and smart doors
- Coordinate incident log pulls and ensure continuous coverage across 40-plus clinics
- Stand up (or decommission) internet, Ubiquiti Wi-Fi, printers, and point-of-care devices
- Manage contractors during build-outs; collaborate with Development and Engineering on any prototype changes
- Lead Tier-2 triage for internet, Wi-Fi, and printer outages; maintain runbooks, SLAs, and redundancy plans
- Cultivate regional managed-service providers for faster response times
- Conduct annual Slack, Google Workspace, and Notion access reviews; automate offboarding checks to close gaps
- Negotiate CDW and Amazon pricing, track cap-ex vs. op-ex, and surface insights to Finance and Clinic Leadership
- Establish hardware standards, approval matrices, and inventory controls; document everything in Notion for transparency
Our take
Modern Animal provides veterinary services for animals via a human-focused model. An annual membership fee covers all examination costs and 24/7 virtual consultations. The company specifically designed its clinics to appeal to owners by removing the clinical feel found at many traditional vets.
The service has so far appealed to younger pet owners who have been fast to adapt to virtual and digital services. It's also popular with veterinary teams, as Modern Animal also focuses on providing enjoyable working environments to attract and retain talent in an industry which has long experienced a skills shortage.
Modern Animal isn't alone in this space: competitors include Fuzzy and Airvet, both offering telemedicine for pets. Its continued success will depend on its ability to scale its operations and stay ahead of its rivals. Its opening of additional California clinics in 2022 and expansion across the US show that the company is well poised to take on this challenge.
Steph
Company Specialist at Welcome to the Jungle
Insights
51% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Aug 2022
$75m
SERIES C
Jul 2021
$40m
SERIES B
Total funding: $164m
Company benefits
- Excellent medical, vision, & dental coverage with various options to choose from
- 401k savings plan with a company match
- Flexible time off & paid parental leave
- Free membership to Modern Animal for your pets and discounts on extra services
- Free membership to One Medical for primary care
- Access to behavioral and mental health services through Ginger
- A collaborative team who has your back and will welcome you as part of our pack
Company HQ
Downtown, Culver City, CA
Leadership
Steven Eidelman
(CEO & Founder)After studying at the University of Pennsylvania, Steven spent 5 years as an Associate at Bain & Company and Spectrum Equity, before co-founding Whistle Labs. Following this, founded Modern Animal in 2018, serving as CEO since.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 1 more job at Modern Animal