Product Manager, Jobber

• Product management experience in a SaaS or technology-driven company, ideally building user acquisition capabilities or AI-powered tools that support GTM teams
• A strong ability to translate across technical and non-technical domains - you’re comfortable working with stakeholders across the business to drive alignment and clarity
• Strong analytical skills, with a track record of using data, customer insights, and systems thinking to inform decisions, optimize workflows, and product outcomes
• Ability to independently drive initiatives, manage multiple priorities, and operate with a high degree of autonomy while still collaborating with senior leadership for alignment
• Show strong leadership and decision-making abilities, with a proactive approach to identifying problems and proposing innovative solutions
• Exceptional communication, strategic thinking, and execution skills — and the ability to motivate teams around bold goals

Desirable

• Reporting to the Director of Product Management, the Product Manager will own key product areas within Jobber’s go-to-market (GTM) platform
• You will play a critical role in reimagining how self-service and AI insights can resolve support inquiries, in and out of the Jobber platform, and make our teams more efficient
• You will work closely with Engineering, Design, and GTM stakeholders across Customer Support and Revenue Operations on a roadmap and cross-functional targets
• Lead end-to-end product development for our AI-powered Support agent, as well as our internal product for the Support team
• Own product discovery and delivery from strategy to execution, aligning cross-functional teams across Engineering, Design, and GTM stakeholders
• Define and execute the roadmap for improving support efficiency and productivity, balancing short-term wins with long-term innovation, in service of our AI-powered customer journey vision
• Monitor and report on performance of your initiatives to senior leadership
• Collaborate with Customer Success Leadership, Revenue Operations, and Customer Experience (CX) Product Managers to prioritize key strategies and initiatives

• Please note: Our Talent team at Jobber will be offline for a holiday break, starting December 24th and extending until January 2nd. We’ll be back to go through applications and reach out with an update on your candidacy once we return in January! Happy Holidays!