Staff Product Designer, ServiceNow
Customer & Partner Experience (CPEX)
$149.8-262.2k
+ equity and ESPP
Cloud-based digital workflows for enterprises
Posted today
Cloud-based digital workflows for enterprises
1001+ employees
Posted today
$149.8-262.2k
+ equity and ESPP
1001+ employees
Company mission
To transform IT to revolutionize the enterprise.
Role
Who you are
- 8+ years in digital product design with strong expertise in both B2B SaaS and B2C design
- Proven ability to design complex information architectures and UX systems serving diverse audiences (learners, admins, community members)
- Strong portfolio demonstrating end-to-end design strategy from narrative development through high-fidelity execution
- Demonstrated design leadership leading teams through rapid iteration, managing feedback loops, and maintaining quality amid parallel workstreams
- Ability to articulate UX architecture frameworks that translate platform conventions into cohesive adjacent web experiences
- Strategic communicator who presents design thinking to senior stakeholders, refines scope through clarifying questions, and advocates for user-centered approaches
- Ability to synthesize research insights and user feedback into actionable design direction and vision refinements
- Mastery of Figma and collaborative design workflows at scale; experience navigating matrixed organizations with competing priorities
- Comfortable with evolving priorities, dual-track workstreams, and the ambiguity inherent in transformational product initiatives
- Preferred: experience with learning platforms, AI-native design patterns, multi-property experience consolidation, or brand-driven design systems
- BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields
- Experience participating in the complete product development lifecycle of web and/or software applications
- Experience in user experience design or industry experience (corporate, software, web or agency)
What the job involves
- At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures
- This diversity inspires passion and creativity among our teams and propels innovation in our products
- This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to created product experiences they love
- Our designers come from a diverse set of skills and background - design systems, visual, interaction, content, and product design
- At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go
- This is not a standard product design role
- Designing for content at this scale requires fluency in large-scale content architecture, fragmented content libraries, structured content systems, cross-property consolidation, and AI-mediated retrieval design
- This requires a practitioner who specializes in owning the customer's experience of finding, navigating, and using content across dozens of sources, teams, and systems
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7,700 customers, including 85% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in the upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15B, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Generous family leave
- Matched donations
- Annual learning stipends
- Flexible PTO
- Competitive retirement plan
- Paid volunteer time
Company HQ
Santa Clara, CA
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