Associate Manager of Scale Customer Success, Ivanti
IT service and asset management software
Open for applications
IT service and asset management software
1001+ employees
Open for applications
1001+ employees
Company mission
To be a global technology leader enabling organisations to thrive in the Everywhere Workplace.
Role
Who you are
- 2-3 years of experience in account management and/or customer success
- Strong verbal and written communication - FLUENT IN GERMAN and good English
- Analytical and process-oriented mindset
- Comfortable working across multiple departments in a deadline-driven environment
- Active team player, self-starter, and multitasker who can quickly adjust priorities
- Ability to learn fast, shift directions, and work collaboratively on a highly effective team
- Knowledge of Salesforce, business intelligence and project management tools
What the job involves
- Our Scale Customer Success Associates / Managers are individual contributors who ensure that our customers derive maximum value and utilization from our products and services such that they renew as part of the hybrid digital/CSM model
- In this role, you will be delivering strategic engagements to customers in the Scale segment (quanitfy), as well as supporting the team’s development of said engagements, all with the goal of driving NRR
- You will be measured on NRR (primarily a team target to which you will contribute), and other metrics under development that will likely include customer satisfaction (CSAT), engagement turnover rate, and contributions to development of the Scale Customer Success practice (i.e. working tools, methods, best practices)
- Attend customer meetings and establish trusted and strategic advisor relationships to help drive continued value of our products and services
- Communicate effectively with both internal and external senior-level management to understand customer needs, to maximize retention and growth
- Deliver engagements with target customers, supporting customer onboarding, adoption, risk mitigation and (in select cases) renewal
- Efficiently review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
- Facilitate interaction and workflow between project team members, fully owning on-time delivery of committed customer and internal deliverables
- Maintain deep understanding of our Product Suite, with the ability to communicate to customers relevant solutions at appropriate moments
- Identify upsell and growth opportunities and collaborate with sales teams to ensure growth attainment
- In targeted cases, work with the sales and marketing team to build customer references and develop case studies
- Collaborate with the extended team, including the field Success teams, to maintain best practices, as well as customer support content, with the help of the advantage team
Our take
As a well-established name in the industry, Ivanti has grown and changed since their initial founding as LAN Systems in 1985. From 2017, LANDESK, the successor to LAN systems merged with HEAT Software to become Ivanti. Since then, Ivanti have brought other smaller companies under its name.
Marketing itself as a service for IT and asset management solutions, Ivanti’s flagship product, the Ivanti Neurons IT Platform, uses machine learning to pre-emptively detect and solve IT issues automatically. Ivanti also offers a suite of cyber security software, from VPNs to real-time cyber security surveillance.
Concerns were raised for products of Ivanti’s subsidiary companies MobileIron and Pulse Secure, as a flaw with the VPN’s systems allowed hackers to exploit and gain control of the networks using them. With hacking being a common and serious concern for all data-based companies, Ivanti are not alone with this data breach and in 2023 has taken steps to remedy its previous hacks through zero trust and Unified Endpoint Management tools.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Jan 2005
$35m
SERIES B
Jan 2000
$5.6m
SERIES A
Total funding: $40.6m
Company benefits
- Family Medical Leave
- Remote Work Program
- Dental Benefits
- Life Insurance
- Mental Health Benefits
- Disability Insurance
- Health Insurance Benefits
- Vision Benefits
- Company Outings
- Fitness Subsidies
- Job Training & Conferences
- Performance Bonus
Company values
- Locking Arms
- Fight the Good Fight
- Champions for Our Customers
- Outcomes Matter Most
Company HQ
South Jordan, UT
Articles
Leadership
Jeff Abbott
(CEO, not founder)Previously a board member of the Posse Foundation.
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