UX Researcher, Character.ai
$150-300k
+ Equity
Office located in Menlo Park, CA
AI natural language chatbot
Open for applications
AI natural language chatbot
101-200 employees
Open for applications
$150-300k
+ Equity
Office located in Menlo Park, CA
101-200 employees
Company mission
To empower everyone with Artificial General Intelligence (AGI).
Role
Who you are
- Bachelor’s degree with 10+ years’ of relevant experience in user experience, applied research and/or product research and development or an advanced degree with 8+ years of relevant experience
- 7+ years of experience leading user research, preferably in a senior or lead role for a large consumer product area with many stakeholders
- Comfort with ambiguity and solving problems without an established process to follow
- Experience conducting UX research for a social media or consumer app
- Experience with usertesting.com & unmoderated testing
- Experience coding with SQL, STATA, SPSS, R, or equivalent
- Experience applying statistical analysis methods such as regressions, ANOVA, and T-Tests, and the ability to summarize and explain those results for non-technical audiences
- Proficient in relevant design and research tools, including:
- Figma (or similar design/prototyping tools)
- User testing platform tools
- Research repository tools
Desirable
- Advanced degree in a human behavior related field, such as Human-Computer Interaction, Psychology, Sociology, Communication, or Information Science
- Experience researching advanced technologies, such as artificial intelligence, augmented reality, virtual reality, blockchain, or robotics
- Experience scaling a consumer app audience in a high growth startup environment
What the job involves
- We are seeking a UX Researcher to serve as the key partner for the Character.AI Product team
- This role will collaborate with cross-functional teams and stakeholders to help identify critical research questions around user and creator needs
- The UX Researcher will help further our knowledge of user and creator experiences and focus on identifying research needs and gaps
- You will help Character.AI Product teams to develop and implement solutions for scaling our ever growing and dynamic research practice
- Partner with product and business stakeholders to identify and prioritize research topics in a rapidly-changing environment
- Proactively identify research needs and gaps, and implement solutions that scale our UX research practice with velocity and impact
- Design and execute end-to-end custom primary research using a wide variety of qualitative and quantitative methods, including: usability testing, concept testing, in-depth interviews, focus groups, ethnography, surveys, log analysis, fieldwork
- Analyze research data and translate findings into actionable recommendations that influence product strategy and design decisions
- Communicate research findings in a clear and compelling manner to a variety of audiences, including stakeholders and executives, using reports, presentations, and visualizations
- Champion user research best practices, establishing robust processes and methodological toolkits for the team
- Help to establish a user-centered design culture, advocating for the user and building a culture that prioritizes human-centric design principles
- Mentor and guide other researchers and cross-functional partners in research methods
Our take
Search engines have long been a boon to productivity, but a long period of heavy advertising, content and SEO spam and malicious actors have limited the effectiveness of traditional keyword searching. Recently, conversational AI assistants have arrived, allowing non-specialists to navigate an increasingly difficult sea of data and return with relevant information, presented in a usable and sometimes very entertaining way.
Character.ai is one of the more recent entries in this increasingly crowded field that has only grown more heated since the public release of ChatGPT in late 2022. However, compared to Microsoft and OpenAI's offerings, Character.ai stands out with a more playful personality - its bots can mimic the voices of celebrities, historical persons and popular characters. This has led to users spending vastly more time interacting with Character.ai's bots compared to the competition: nearly three times longer on average than with ChatGPT, for instance.
Following a period of rapid user growth, Character.ai closed a major funding round at a valuation exceeding $1 billion. While it is currently enjoying meteoric success, in the longer term, Character.ai's challenge is to develop a funding model that will give it the staying power it will need to compete against OpenAI and other major firms in the market. A solution it is currently exploring is research-based partnerships with large companies such as Musk's xAI and Meta.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Mar 2023
$150m
SERIES A
Total funding: $150m
Company HQ
Menlo Park, CA
Articles
Leadership
Noam Shazeer
(CEO)Previously worked at Google for almost 20 years as a Software Engineer then Principal Software Engineer.
Daniel De Freitas
(President)Before co-founding Character.ai was a Senior Staff Software Engineer for Google. Prior to that, they were a Software Engineer at Microsoft.
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