Software Engineer, Assembled
Integrations Platform
$135-280k
+ Stock options
Customer support workforce management platform
Be an early applicant
Customer support workforce management platform
101-200 employees
Be an early applicant
$135-280k
+ Stock options
101-200 employees
Company mission
To create a support operations platform that helps companies maintain exceptional customer experiences, no matter what lies ahead.
Role
Who you are
- Have 5+ years of engineering experience, ideally with experience building integrations, APIs, or distributed systems
- Are excited to design and own a high-leverage platform that powers dozens of integrations across our product surface
- Have strong empathy for customers and understand that integrations are often mission-critical to adoption and trust
- Thrive in ambiguous, cross-functional problem spaces: balancing customer needs, security requirements, and technical constraints
- Enjoy working closely with product and go-to-market teams to understand which integrations drive the most impact
- Have familiarity with one or more parts of our stack:
- Integration surfaces: REST APIs, GraphQL, webhooks, streaming APIs
- Data sync & pipelines: Postgres, Snowflake, event queues, Redis
- Languages: Go and Python
- Infrastructure: AWS, Kubernetes, observability platforms (Datadog, Mezmo, CloudWatch)
What the job involves
- We’re looking for an experienced software engineer to help build the foundation of Assembled’s integrations platform
- Our products, both workforce management and AI, are only as powerful as the ecosystems they connect to
- As a member of the Integrations team, you’ll own the systems that make Assembled interoperable with the tools our customers rely on most, from CRMs and ticketing systems to internal knowledge bases, communication platforms, and AI model providers
- This is a high-leverage role: integrations are often the first point of contact for customers adopting Assembled, and their reliability, scalability, and depth directly impact customer experience
- You’ll work on both the underlying platform that enables integrations to be developed, scaled, and monitored, as well as the integrations themselves
- By doing so, you’ll help us unlock new workflows and new customer segments, expanding the reach of Assembled’s products
- Unified integrations platform: We’re building a consistent framework for integrations, covering authentication, rate-limiting, retries, and error handling, so that new integrations can be developed and operated with confidence
- Enterprise-scale connectors: Our largest customers rely on systems like Salesforce, Zendesk, and ServiceNow. We’re building robust, bi-directional integrations with these platforms to power scheduling, reporting, and AI-driven automation
- Real-time sync pipelines: Many integrations require low-latency synchronization of data (e.g. agent schedules, tickets, or knowledge articles). We’re building pipelines that can reliably handle millions of events per day while maintaining consistency
- Monitoring and observability for integrations: Integrations fail for reasons outside our control: API changes, expired tokens, third-party outages. We’re investing in systems that make failures visible and actionable for both our team and our customers
- AI-native integrations: As we scale our AI agent products, we’re building integrations that allow AI to fetch, reason over, and act within customer systems in real-time. This requires not only traditional data syncs, but also secure action execution and guardrails
Our take
Assembled's platform helps companies manage and scale their customer support services. Customer service management is just one of the many areas that are being overhauled by digital transformation. Assembled helps streamline cumbersome and error-prone customer support processes - such as planning support rosters, forecasting demand, and evaluating team performance.
Assembled already counts companies like Zoom, GoFundMe and Stripe on its customer books, and finds huge opportunity in key industries like eCommerce and food deliveries that have been seeing massive digital overhauls. Having received significant investment, the company seems set on continued growth, with funds cited to support product development as well as help launch its CX Scholars initiative, that will commit a percentage of revenue to continuing education for support workers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2022
$51m
SERIES B
Mar 2021
$16.6m
SERIES A
Total funding: $70.7m
Company benefits
- Equity package
- Insurance coverage
- 401k
- CSA Credit
- Stipend for use at any Assembled customer
- Professional development stipend
- Wellness stipend
Company HQ
Mission District, San Francisco, CA
Leadership
Ryan Wang
(CEO & Co-Founder)Studied at the University of Chicago and worked as a Senior Consultant at The Greatest Good. Previously a Software Engineer at Stripe.
John Wang
(CTO & Co-Founder)Studied Computer Science at MIT and worked as a Freelance Software Developer before joining Stripe.
Brian Sze
(Co-Founder)A Stanford graduate who worked in Investment Banking at RBC Capital Markets. Previously Head of Business Operations at Stripe.
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