Product Operations Manager, Prizeout

• 3-5 years of experience in product operations, technical operations, implementation, or customer success operations
• Strong project management and stakeholder management skills
• Excellent documentation and communication - you write clear specs and useful guides
• Organized and process-oriented, but adaptable when things change (checklist mentality without the panic)
• Technical aptitude - can learn product configurations and work with engineering on specs
• People skills - you build trust with engineers, partners, and cross-functional teams
• Bias toward action - you figure things out and get it done

Desirable

• As a Product Operations Manager, you'll ensure everything we ship is operationalized, documented, and continuously improved. This means working across consumer products and SaaS tools, partnering with sales, integration, engineering, and credit union partners to launch and scale.
• This role is for someone who thrives at the intersection of product, operations, and stakeholder management. You make things run smoothly, you're comfortable being pulled in multiple directions, and you solve the messy real world problems that come with scaling B2B2C products
• Own end-to-end process for partner launches, including product configuration, documentation, prototyping, and go-live support
• Run product ceremonies and keep Jira healthy
• Manage intake of product requests and maintain Confluence documentation
• Own the backlog for internal enablement features and SaaS portal tools, working with CTO and engineering to spec and prioritize
• Identify friction points from partner feedback and support tickets; prioritize features that improve partner experience or reduce support burden
• Support the dev team through the continuous improvement pipeline. Be the person who unblocks, tracks, and keeps things moving