Associate Customer Success Manager, Personio
Enterprise
+ Pre-IPO equity
More information about location
2-3 days a week in office
All-in-one HR platform for SMEs
Job no longer available
All-in-one HR platform for SMEs
1001+ employees
Job no longer available
+ Pre-IPO equity
More information about location
2-3 days a week in office
1001+ employees
Company mission
Personio is an all-in-one HR platform that helps organizations unlock the power of people
Role
Who you are
- You have a proven track record of 3+ years in a client-facing role in Customer Success, HR or Consulting, and prior experience in Software-as-a-Service
- You are fluent in German (C2/ native) and English (C1)
- With a thoughtful, structured, and candid communication style you ensure transparent dialogue and productive interactions
- You manage stakeholders at multiple levels, from ICs to Senior Management, easily build rapport and ensure a shared understanding of goals and expectations to achieve desired outcomes
- You leverage your business acumen to gain profound insights into customers' unique needs and challenges and provide tailored solutions
- You utilize your HR expertise to anticipate customer requirements and offer the best possible guidance to enhance your customers´people processes
- You proficiently navigate divergent interests, set expectations and resolve conflicts by identifying root causes, facilitating open exchange, and moderating tense situations to positive outcomes
- You possess a data-driven and revenue-conscious mindset with a focus on successful product adoption and revenue growth
What the job involves
- It’s time to bring your best and make your mark. Join Customer Experience at Personio, using your subject-matter expertise to build relationships with our customers and help them maximize their value every day. Together, we’re solving real problems for real people
- As part of the Customer Success Management - Enterprise Team, you help customers maximize their product usage and identify expansion opportunities through a mix of data-based assessments and personal engagement models
- Forge Trusting Relationships: You will be the trusted partner and advisor to key decision-makers, responsible for building and nurturing strong, enduring relationships with 10-15 key Enterprise customers throughout the entire customer lifecycle journey
- Drive Product Adoption: Step into your customers' shoes and dive deep into their business processes and strategic objectives. Identify opportunities to enhance HR efficiency and automation through the adoption of Personio, ensuring they unlock maximum value
- Ensure Retention and Expansion: Regularly assess customer health to anticipate and proactively mitigate challenges. Leverage strategic thinking to execute actionable plans for customer expansion, ensuring both revenue retention and cultivating upsell opportunities
- Elevate Customer Engagement: Conduct regular business reviews with your customers and their executive teams, ensuring alignment with their business objectives
- Strengthen customer-centered collaboration: Collaborate closely with key stakeholders at Personio to enhance customer value through crafting tailored solutions and translating Enterprise needs into product requirements to inform business priorities and strategies
- Promote thought leadership: (Co-)lead projects focused on methodologies, OKRs, process enhancements, and automation
Our take
Personio was set up to automate and simplify HR tasks with a single software. This means reducing admin and accelerating efficiency with data and processes seamlessly integrating with each other.
What sets Personio apart from its competitors is the fact that its solution covers all the core HR processes that are key to every company’s success and can be performed in one place. This gives HR professionals the time and energy to focus on more strategic topics like talent development and employer branding. Personio has over 10,000 customers, among which are 1.5 million employees using its software.
With substantial funding from multiple investors, Personio is focused on growing the tools it offers as well as expanding into what they describe as “people workflow automation". With 1.7 million small and medium-sized businesses still stuck in the spreadsheet era, Personio will deliver even more value to businesses in years to come.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
21% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2022
$200m
Series E
Oct 2021
$270m
Series E
Total funding: $724.2m
Company benefits
- Competitive compensation package that includes salary, benefits, and pre-IPO equity
- Annual personal development budget for you to invest in your development via professional memberships, external certifications, conferences, and more
- Come together with regular company and team events, like our annual All Company Culture week and local year-end celebrations
- Choose between multiple sustainable transportation options, like a subsidised bike lease or monthly transit ticket
- Invest in your retirement via the Personio Pension Scheme, including a Personio contribution
- 2 Impact Days you can use to have an impact on the environment and society – one for an individual project of your choice and one for a company-wide initiative
- Find your best way to work with our office-led, remote-friendly hybrid setup. Spend roughly half your time in the office and half remote
- Receive generous family leave, child support, mental health support, and sabbatical opportunities
Company values
- Exceed Customer Expectations - We anticipate, prioritize, and solve for the needs of our customers
- Deliver Exceptional Results - We dream big and move with urgency to make great things happen
- Elevate One Another - We work together as trusted partners to amplify our collective impact
- Care to Challenge - We care personally and challenge directly to unlock our full potential
- Ignite Positive Momentum - We embrace the challenge with a positive mindset and celebrate our wins together
Company HQ
Old Town, Munich, BY
Articles
Leadership
Hanno Renner
(Co-Founder & CEO)Also co-founded Feedbackme in 2015 and is a member of the "Advisory Board of the Young Digital Economy".
Arseniy Vershinin
(Co-Founder )Also co-founded nuclino in 2015. Before then, was an iOS Developer at Freeletics and Empatika.
Roman Schumacher
(Co-Founder )Previously co-founded Feedbackme and is a member of Founders Pledge.
Ignaz Forstmeier
(Co-Founder)They're an advisor and investor for y42.
Jonas Rieke
(Co-Founder & COO)Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
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Diversity, Equity & Inclusion at Personio
Holly Smith (Diversity, Equity & Inclusion Partner)
- Our Count Me In DEI survey is designed to measure our progress towards our DEI goals and identify gaps and improvement areas to inform our planning of future initiatives.
- Our main focus in 2023 has been supporting and uplifting women in tech. It’s something our Exec are really passionate about. Within this we have launched: our first 'Lift Mentorship Program' and Career Coaching for Women.
- Personio Parents: Starting in 2024, we’ll be launching a new initiative to support Personios in their careers and journey as a parent or caregiver.
- To find out more about Personio’s commitment to diversity and inclusion to ensure we are a company where everyone can embrace their uniqueness, visit our page https://www.personio.com/about-personio/diversity/
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